At the TUI presentation on 2nd December 2009 in Cairo the CLUB MAGIC LIFE Manar Imperial in Hammamet in Tunisia managed to garner for itself the winner’s prize in the „Best Club“ category.
„CLUB MAGIC LIFE is very proud of this, of once again this year being awarded with the title of „Best Club“ of all the clubs in the entire TUI portfolio by their guests. Our work on high levels of guest satisfaction has been ongoing throughout all MAGIC LIFE Clubs. This can also be seen from the fact that in this year along with the CLUB MAGIC LIFE Manar Imperial, one more club has been awarded than in 2008. These awards certainly demonstrate to this travel agency that several thousand employees at CLUB MAGIC LIFE continue on a daily basis to exert every effort to ensure that a holiday in every MAGIC LIFE club continues to be for our guests “the best club holiday experience”, said Dr, Andreas Karsten, CEO of CLUB MAGIC LIFE.
Every year TUI awards the 100 most-liked holiday hotels worldwide with the Holly and around 10,000 hoteliers compete every year for the prestigious trophies. The grading of the hotels takes place by means of a guest questionnaire with a scale of one to five on which every hotel is rated. The decisive factor in the award of the TUI Holly is the overall average rating which the hotel obtains. Around 500,000 completed questionnaires from TUI guests build up the database every year for the grading. “Holidaymakers Favourites” can be recognised by guests by the Holly sign in the TUI catalogues.