FAQ – TUI MAGIC LIFE resorts
Updated 26 July 2022, subject to resort specific alterations at short notice
General
What do I have to consider for the entry into and departure from the country?
Please familiarize yourself with the currently required vaccination certificates, testing obligations and entry requirements before entering your vacation destination and when returning to your home country. Please inform yourself extensively about the Covid-19 regulations of your destination country. Please always inform yourself on travel and security advice at your national health authority and/or foreign ministry.
When do I have to wear a mouth-nose-protection as a guest?
The mask requirement for guests has been lifted in our clubs since the 01 June 2022. Should local regulations regarding the mask obligation be stricter, these are binding. Please note the announcements in the respective club.
Is a doctor/medical care available in the club?
A doctor is available on request. Please contact the guest service or the reception for support.
Is it possible to do a Covid-19 test in the club?
It is possible to take a Covid test on site for a fee. Only TUI MAGIC LIFE Plimmiri does not offer this service.
What happens if there is a Covid-19 case in the club?
The safety and health of our guests and employees are of course the top priority for us. If a guest tests positive for Corona during their stay, they must go into quarantine at the club. Depending on the destination, it is possible that the local health department will decide on the place of stay during quarantine.
Pre-Arrival & Reception
What can I already do at home before my arrival at the TUI MAGIC LIFE club?
You can check in online from the comfort of your home starting 15 days before arrival. The online check-in can be done on the website magiclife.com . Unfortunately, this service is currently not available for Club Plimmiri and Club Marmari Palace.
We do not yet offer online check-in for the Candia Maris and Jacaranda resorts. We ask you to fill in your arrival form before your journey and hand it over to our staff on site. Here you can find the registration form for TUI MAGIC LIFE Candia Maris: get PDF
The registration form for TUI MAGIC LIFE Jacaranda can be found under the following link: get PDF
Hygiene & Cleaning
Are disinfection dispensers installed in the resort?
Yes, disinfection dispensers are available throughout the clubs.
Is it possible to get my clothes washed in resort?
Yes, the laundry service is still available for a fee.
Food & Beverage
What are the opening times for the restaurant?
The current opening times of all restaurants can be found in the TUI MAGIC LIFE app.
Can we sit together in a group?
Yes, sitting together at larger tables is possible.
Can I get drinks by myself?
Either the drinks are served at your table or handed over by our employees at the beverage stations. Self-service is possible depending on local requirements.
Is it possible to get take away food?
Unfortunately it is not allowed to get take away food due to hygiene regulations.
Sports & Activities
Is the gym open and what do I have to consider when going to the gym?
Yes, it will be operated based on guidelines and local regulations. The opening times of the fitness studio may vary due to local legislation.
Do group fitness activities take place?
The fitness courses will take place in compliance with the distance. To regulate the number of participants, the registration for fitness courses is offered via the TUI MAGIC LIFE app. The hotel team is happy to support in case you have any issues with the registration via app.
Do I have to register for all activities?
To adjust the number of participants we offer to register for some activities via the TUI MAGIC LIFE App. For fitness courses, archery, tennis the registration will be possible via the app in advance. The hotel team is happy to support in case you have any issues with the registration via app. Registrations for water sports and bike activities will have to be done in advance at water sport station / bike station, all other activities can be participated in without reservation.
Entertainment
Do the shows take place?
Yes, the shows take place as usual.
Will there be parties?
Yes, parties take place. The disco may be opened if local regulations allow it.
Will the TUI MAGIC LIFE events take place as planned?
Information and dates concerning planned events can be found on our website here.
Family & Kids
Will the MAGIC Kids Club be open?
Generally, our MAGIC Mini Club, the MAGIC Kids Club, YOUNGSTERS and the Teens Time will be open for the different age groups while we follow the local COVID-19 regulations. The program will be adapted according to the distance & hygiene rules. Therefore, e.g., activities like Baking / Cooking courses cannot be offered for the moment. Kids Club attendance will be bookable via the app and a defined drop off and pick up procedure for the children is implemented. Regular washing of hands over the entire care period, constant disinfection of furniture and toys as well as regular ventilation of the rooms ensure maximum safety and hygiene in the MAGIC Kids Club.
Do children have to wear a mask during the programs for the MAGIC Minis, MAGIC Kids and Teens?
If local regulations require it, children must wear a mask during programs from the age of 6.
Is there a children's meal or children's buffet?
The MAGIC Mini Dinner takes place if the applicable distance and hygiene regulations permit. Kids corners are available if it is permitted by all regulations.
Is the MAGIC Mini Disco taking place?
The MAGIC Mini Disco takes place according to the applicable distance rules.
Spa & Wellness
Is the spa /wellness area open?
The spa is operated based on guidelines and local regulations.
Can saunas be used?
Depending on the club, saunas and steam baths may be used again. Restrictions such as capacity limits are possible according to local specifications. In some clubs, saunas are still closed due to local legislation.