Safety and hygiene standards of the resorts

What awaits you on site

FAQS ABOUT THE SERVICES AND OFFERS IN OUR RESORTS*

General questions

• Do I have to bring and wear a medical face mask?

  Depending on local regulations, a medical mask (surgical mask or a mask of standard FFP2 / KN95) or a mouth-nose covering must be worn in some public areas. In order to take personal responsibility for complying with and implementing safety measures, please bring your own medical masks and observe the signs at the resort.

• How do you make sure the needed distances are kept?

  Generally, a minimum distance of 1.5-2.0 m is to be kept to other guests (and staff) at all times in all outlets. To ensure that the necessary distance is maintained as far as possible, the processes in all relevant areas have been adapted. Among other things, designated paths, separate entrances and exits, signage, floor markings and distance lines as well as the reduction of capacities serve to comply with the minimum distance.

• Are Disinfection dispensers installed in the resort?

  Yes, disinfection dispensers are available throughout the resort.

• What will change in terms of cleaning?

  All cleaning agents have an appropriate disinfection degree and proper working equipment (e.g. single-use gloves) is used. In the rooms, items like decorative pillows or day blankets will be removed. All linen will be washed with the proper temperature. Thorough cleaning and disinfection of all rooms takes place after every departure. Furthermore, all public areas will be cleaned more often and intense.

• Is there anything I need to consider when entering or leaving the country?

  Please inform yourself - depending on the booked service - regularly and especially shortly before arrival about the local (entry) regulations and hygiene measures of the travel countries, the respective airports as well as about specific regulations of the booked airlines. For more information regarding a specific destination, please refer to the resort-specific FAQs

• Is it possible to speed up the check-in in the club?

  Yes, you can check in conveniently online at the club via https://www.magiclife.com/de/de/service/checkin/#/  or use the link to online check-in in the TUI MAGIC LIFE app. Online check-in is possible in most clubs from 15 days before arrival (except Plimmiri, Marmari Palace, Candia Maris and Jacaranda). On site at the club, depending on your nationality and country of travel, you only need to sign your arrival form and show your passport or ID card to the club.

   

• Is there a doctor on site at the resorts?

  A doctor is available daily on site at the club or on call during certain office hours.

Questions on food & drink

• Are there changes in food and beverage or restaurants?

  We still offer a large All-Inclusive variety in the main restaurant Magico and the specialty restaurants. We adapt the way we serve the food to local specifications. Signs and marks will help in all restaurants to keep those guidelines. Generally, food and drinks will be served from the buffet and stations. Self-service is not possible due to local specifications. In some resorts we will enlarge the opening hours and/or implement reservation systems to make sure distances can be kept.

• Are there changes regarding the Bars, Coffee House or Snacks?

  We still offer all kind of drinks, snacks, pastries and hot drinks; they usually will be given to you by our employees. Self-service is currently not possible due to local specifications.

• Do I have to wear a medical mask in the restaurant?

  Depending on local specifications a medical mask can be mandatory when entering the restaurant and moving in the restaurant. You do not have to wear a covering when you are seated.

Questions on sports and activities

• Is the gym open and what do I have to consider when going to the gym?

  Yes, it will be operated based on guidelines and local regulations. A minimum distance of 2.5m at cardio devices and 1.5m at all other devices must be kept. Additionally, we recommend leaving devices empty between guests to keep distance. Our guests must disinfect the equipment after use. The changing rooms and lockers cannot be used – please leave your valuables in your room and visit the gym already dressed for sports. The opening times of the fitness studio may vary due to local legislation and the supervision by our club staff.

• Will group fitness activities take place?

  The fitness courses will take place in compliance with the distance regulations and therefore with a reduced number of participants. In order to regulate the number of participants, the registration for fitness courses is offered via the TUI MAGIC LIFE app. The activities will be repeated during the day to make up the level of capacity. The hotel team is happy to support, in case you have any issues with the registration via app. In addition, we offer virtual fitness classes on demand, which take place via TV in the room or at advertised times in designated areas.

• Is archery offered?

  Yes, the reservation for archery can be made via the TUI MAGIC LIFE App

• Is cycling offered?

  Yes. Fitness cycling is offered outdoors.

• Will there be changes at water sports?

  Canoes and SUPs can usually only be used by individuals or adults with children only. Catamarans can typically only be used by individuals or two to three people if they are family members or belonging to the same travel group. Windsurfing is offered without any restrictions. In the clubs with motorized watersports, Monoski, Waterski, Wakeboard and Banana Boat will be offered if local regulations allow this.

• Do I have to register for all activities?

  To adjust the number of participants we offer to register for some activities via the TUI MAGIC LIFE App. For fitness courses, archery, tennis the registration will be possible via the app in advance. The hotel team is happy to support, in case you have any issues with the registration via app. Registrations for water sports and bike activities will have to be done in advance at water sport station / bike station, all other activities can be participated in without reservation.

Questions on entertainment & events

• How will the entertainment be like?

  We still offer a varied programme. Darts, Boccia, club dance and similar will take place with the needed distance. Shows, Live Music, DJ performances and Cinema will usually take place outside according to the valid distance regulations. Theme days are also held in compliance with hygiene regulations.

• Will there be Parties?

  Parties and Night Clubs in enclosed buildings will not be operated but an alternative programme at spacious outdoor area will be provided. The evening program remains very diverse with shows, live music, DJ sets, games, our nightline and at least 2 parties a week.

• Will the TUI MAGIC LIFE events take place as planned?

  Information and dates for the planned events can be found at  www.magiclife.com/events.
   

Questions on childcare

• Will there be childcare offered?

  Generally, our MAGIC Mini Club, the MAGIC Kids Club and the Teens Time as well as the Youngsters Club in selected clubs will be open for the different age groups while we follow local regulations. The programme will be adapted according to the distance rules. Therefore, activities like MAGIC Mini Dinner, Teens DJ Workshop & Baking/Cooking cannot be offered for the moment. The MAGIC Mini Disco is offered in a modified form as a MAGIC Fairy Visit. Kids Club attendance will be bookable via the app and a defined drop off and pick up procedure for the children will be implemented. Regular washing of hands over the entire care period, constant disinfection of furniture and toys as well as regular ventilation of the rooms ensure maximum safety and hygiene in the MAGIC Kids Club.

• Are the playgrounds open?

  Playgrounds outside of the respective kids clubs are open and can be used by the kids freely. We kindly ask the parents to supervise the adherence of their children to the distance rules. The playgrounds within the Kids Club grounds are part of the normal Kids Club activity programme. Kids participating in the kids activity programme can enjoy the playground under supervision of our kids entertainers. Moreover, they can be used by children under the supervision of parents when the Kids Club activities end.

Questions about beach, pools & wellness

• Can the pools and the beach be visited as usual?

  Yes, the beach and the pools will be opened in accordance with local regulations (e.g. capacity limitations). Sun loungers will be placed with sufficient distance.

• Are aqua parks opened?

  Yes, the aqua parks will be opened in accordance with local specifications (e.g. capacity limitations). We kindly ask the parents to supervise the adherence of their children to the distance rules.

• Is the spa /wellness area open?

  Yes, it will be operated based on guidelines and local regulations.