TUI Deutschland suspends the entire travel programme until 14 June inclusive. All information about the Coronavirus and current rebooking and cancellation options can be found here.

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        + 49 511 567 8670 Please note: Due to the current situation, the Service Center is temporarily unavailable by telephone. We are focusing on the handling of trips that cannot take place as planned due to changed entry regulations. Should there be any changes to your booking, our service staff will contact you as quickly and proactively as possible. We therefore ask you to contact our Service Center by e-mail only in an emergency.

        Safety and hygiene standards of TUI

        10-point plan for the reopening of the hotels

        TUI has introduced a 10-point plan with a set of measures and standards to reopen its’ hotels. The measures will enable guests to enjoy their holidays in the knowledge that the highest hygiene standards in relation to Covid-19 have been put in place. In addition to organisation, capacity planning and hygiene measures, the plan also includes intensive training of local staff. It is part of a more comprehensive package of measures that covers all of the tour operator's service components.

        Click here for the TUI press release.

        The plan in detail:

        Hotel organisation

        • Online check-in: Holidaymakers can soon make check-in contactless at many hotels by checking in online via the hotel's website or via their smartphone.
        • Distance rule: In public areas such as in the restaurants, corridors or gyms, all employees are required to keep a distance of 1.5 to two metres between them and the guests.
        • Personnel planning: Staff will work together in fixed teams in order to reconstruct possible infection chains.
           

        Capacity adjustment

        • Restaurant: To limit the number of guests in restaurants capacities will be significantly reduced. Tables will be set up at a minimum distance of 1.5 metres apart.
        • Extension of opening hours: In order to provide sufficient space for all guests, the opening hours of restaurants and other hotel facilities will be extended.
        • Entertainment and activities: Only events, sports and entertainments involving a small number of participants and without close contact will be made available. Golf or tennis, for example, can take place, but football tournaments cannot. The spa offer will be adapted and childcare will be organised according to new standards in line with the requirements of the destinations.

         

        Further information and details will follow during the next weeks.

        Hygiene & Disinfection

        • Expansion of disinfectant dispensers: The number of dispensers will be significantly increased so that guests and employees can disinfect their hands at all important contact points. For example, all locations where food and drink is offered, sports facilities and in the lobby area. 
        • Room cleaning: Extensive new cleaning practices will be put in place to provide the best possible protection against potential Covid-19 viruses. All rooms will be thoroughly deep cleaned before the arrival of guests and the same intensely robust cleaning protocols will be applied during every guest change over. 
        • Restriction of self-service: Self-service offers such as buffets will be reduced to a minimum. Wherever possible, food and beverages will be served to guests by staff wearing protective masks.


        Extensive training programme

        • Training by independent auditors: TUI will train all employees in its own hotels. The first training documents will be made available this week.

        Do you have questions about your existing booking? Click here to get further information about the current situation.