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        If you have specific questions about bookings, changes or cancellations, please contact our Service Center by telephone (only German speaking staff). Due to the current situation there may be slightly increased waiting times.
        Call +49 (0) 511 / 567 8670
        Opening Times:
        Monday - Sunday 10:00 am - 6:00 pm

        Flex rate: cancel free of charge

        *Conditions of campaign Flex rate: cancel free of charge

        Flex rate - rebook or cancel free of charge

        What is Flex rate?
        Flex rate is an upgrade that you can secure for package holiday offers. It gives you the option of rebooking or cancelling your booked trip free of charge up to 29 or 15 days before arrival depending on your choice of flight. Plan your next holiday in a relaxed way, TUI gives you the flexibility.

        How can I get Flex rate?
        Flex rate can be booked when booking a package holiday. If you select a trip from the TUI D tour operator brands, the rate will be displayed in the booking process. The Flex rate is not available for X-TUI offers.

        How much does the upgrade to Flex rate cost?
        The costs for the upgrade depend on the booked travel price and start from € 49. For the calculation of the total travel price, the travel price of all participants excluding additionally booked services, such as seat reservations on the aircraft or excursions, is taken into account.

        Will I keep Flex rate if I rebook my trip?
        Yes, Flex rate will be transferred in case of a rebooking and will remain valid.

        Can I change to Flex rate after I have booked?
        No, Flex rate can only be selected directly at the time of booking. Unfortunately, it is not possible to change to Flex rate at a later date.

        Is it possible to cancel Flex rate at a later date?
        No. If you have chosen Flex rate directly when booking, it is not possible to change to the standard fare at a later date.

        What cancellation conditions apply if I have to cancel my package holiday less than 14 days before arrival?
        With Flex rate you can change or cancel your package holiday - free of charge up to 14 or 29 days before arrival! After that, the fees in TUI's General Terms and Conditions and Travel Conditions apply. If you would like to protect yourself against cancellation fees for the period less than 14 days before arrival, we recommend you also take out travel cancellation insurance (please note the insurance conditions).

        How do I get back the payments I have already made after cancellation?
        If you have booked Flex rate and cancel your package free of charge within the specified period, the deposit and, in the case of cancellations at short notice, the balance of the payment will be refunded to you via the specified payment method.

        Covid Protect provides you with more security free of charge


        With Covid Protect you are now protected against possible costs caused by corona disease during your journey. And free of charge when booking until 31 October  2021 for all bookings with arrival until 31 October 2021 (for arrivals from 1 November 2021 TUI Protect applies). AXA Partners' insurance is already included in the travel price. The travel cover applies to new and existing bookings - abroad and also in Germany.

        Here you will find the general terms and conditions of AXA Insurance


        Medical repatriation and medical treatment costs

        • Payment of medical treatment costs including medically prescribed PCR test
        • Medical repatriation to a German hospital, provided there are no medical reasons or other regulatory requirements (e.g. flight bans) to the contrary
        • Travel home of family members (assumption of additional costs and rebooking fees)
        • Quarantine costs guarantee in case of infection or suspected infection with the SARS-COV-2 virus or similar viruses and officially ordered individual quarantine or also in case of refusal of entry due to body temperature control


        Accommodation costs due to quarantine up to 14 nights

        • Cost of the return ticket, if the originally booked flight cannot be rebooked
        • Up to a total of max. € 3.500 per booking

        24/7 emergency hotline and app with telephone medical advice and medical assistance