Now there's even more security. With Covid Protect you are now protected against possible costs caused by corona disease during your journey. And free of charge when booking until 30 June 2021 for all bookings with arrival until 31 October 2021. AXA Partners' insurance is already included in the travel price. The travel cover applies to new and existing bookings - abroad and also in Germany.
Here you will find the general terms and conditions of AXA Insurance.
24/7 emergency hotline and app with telephone medical advice and medical assistance
The German travel companies are in contact with the responsible authorities to clarify to what extent exceptions apply for travel to the airport, as in the past. According to our information, travelling home after landing after 10pm is considered a valid reason and is therefore not affected by the curfew.
At the moment we are planning with the existing flight schedule. We have already adjusted the flight times of TUI FLY flights until 15 May 2021. The flight times of the X3 flights up to and including 31May 2021 will be adjusted successively as far as possible. If you are affected by a change in flight times, you will be informed. Of course, we will do our utmost to give you a relaxed start to your holiday.
Spain incl. Balearic Islands and Canary Islands are classified as a normal risk area by the Foreign Office since 21 February 2021. Please inform yourself about the entry regulations.
SPAIN: Canary Islands Region
The travel warning for the Canary Islands has been lifted by the German Foreign Office as of 16 May 2021.
SPAIN: Balearic Islands (except Mallorca)
The travel warning for the Balearic Islands has been lifted by the German Foreign Office from 14 March 2021.
All departures to Kos and Rhodes with arrival until 14 May 2021 are canceled. All departures to Crete with arrival until 13 May 2021 are canceled.
Egypt: All trips to Egypt with arrival up to and including 30.06.2021 are cancelled.
Tunisia: All trips to Tunisia with arrival up to and including 30 June 2021 are cancelled.
Turkey: All trips to Turkey (exception: Antalya) with arrival up to and including 30 June 2021 are cancelled. Since 11 April Turkey has been classified as a high-risk area. There is no change in the entry regulations to Germany (compulsory testing for travellers returning home). Please inform yourself independently about the current quarantine regulations of your respective federal state in Germany.
+++If there are any changes to your trip, TUI will contact you proactively.+++
If you have any questions, please contact our Service Center by phone:
Phone: +49 (0) 511 / 567 8688
Opening hours: Monday - Friday 10 a.m. - 6 p.m.
TUI INFORMED: obligatory testing before return flight & various testing possibilities
Dear TUI customers,
The Federal Government is extending the general obligation to test holidaymakers abroad before their return flight - as a prerequisite for entry into Germany - until 30 June 2021. The uniform federal regulation applies to entry from all areas, not only from risk areas.
The test is an antigen/ PCR test that must be carried out by medical personnel and within 48/ 72 hours before entering Germany. An official document with the test result must be presented at check-in at the airport.
In the case of a positive test result, with Covid Protect we give our customers the guarantee that, as a rule, you will not have to pay any additional costs during your holiday in connection with Covid-19 that are not covered by regular travel health insurance.
The new arrangement will not stand in the way of a carefree holiday experience. There is sufficient testing capacity and many providers or opportunities to take a test.
Detailed information can also be found at the Federal Ministry of Health of Germany.
( as of 12 May 2021)
The above information is additionally stored in the MEINE TUI portal for all customers registered in MEINE TUI.
We will create a personal TUI travel credit for you for the payments already made. The payment already made becomes the TUI travel credit. We have also reduced the final payment period in the crisis period from 28 days to 7 days, so we ensure that you do not have to make a final payment if your trip has to be cancelled. In addition, depending on the amount of your travel credit, you will receive - as a thank you for your loyalty - an extra of up to 150 euros on top or a refund of the payment already made. As soon as the TUI travel credit is available for redemption or payment, we will inform you here and on this page.
All information on TUI's safety and hygiene standards as well as answers to the most important questions about the offers and services in the resorts can be found here.