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        If you have specific questions about bookings, changes or cancellations, please contact our Service Center by telephone (only German speaking staff). Due to the current situation there may be slightly increased waiting times.
        Call +49 (0) 511 / 567 8670
        Opening Times:
        Monday - Sunday 10:00 am - 6:00 pm
        Zu Zweit im Urlaub bei TUI MAGIC LIFE

        Travel carefree

        Best protection with Covid Protect and flexible rebooking or cancellation thanks to the Flex rate. Here you will also find the latest entry requirements, test options, safety & hygiene standards on site and all other information for your carefree holiday.

        CURRENT INFORMATION FOR TRAVELLERS

        • SPAIN (INCL. BALEARIC ISLANDS AND CANARY ISLANDS)

          TUI MAGIC LIFE Cala Pada (Ibiza, Balearic Islands), TUI MAGIC LIFE Fuerteventura (Fuerteventura, Canary Islands):

          Testing facilities are available directly in the clubs and in the surrounding area. 

          You can find all information on entering and leaving the country here

        • GREECE (CRETE, KOS, RHODES)

          TUI MAGIC LIFE Plimmiri (Rhodes), TUI MAGIC LIFE Marmari Palace (Kos), TUI MAGIC LIFE Candia Maris (Crete):

          Testing facilities are available directly at the clubs and in the surrounding area. 

          You can find all information on entering and leaving the country here.

        • ITALY

          TUI MAGIC LIFE Calabria (Calabria):

          Testing facilities are available directly at the club and in the surrounding area. 

          You can find all information on entering and leaving the country here.

        • EGYPT

          TUI MAGIC LIFE Kalawy ( Hurghada, Red Sea):

          Testing facilities are available directly at the club and in the surrounding area.

          You can find all information on entering and leaving the country here.

        • TUNISIA

          TUI MAGIC LIFE Africana (Hammamet, Tunis, Mainland), TUI MAGIC LIFE Penelope Beach (Djerba):

           

          • TUI cancels all trips to Tunisia up to and including 31 August 2021.

          Testing facilities are available directly in the clubs and in the surrounding area. 

          You can find all information on entering and leaving the country here.

        • TURKEY

          TUI MAGIC LIFE Masmavi, TUI MAGIC LIFE Belek, TUI MAGIC LIFE Jacaranda (all Turkish Riviera), TUI MAGIC LIFE Sarigerme, TUI MAGIC LIFE Bodrum (both Turkish Aegean):

          • Arrivals from 19 to 25 August 2021: You can start your journey or rebook or cancel until 17 August.
          • Arrivals from 26 August to 1 September 2021: You can start your journey or change or cancel your booking until 24 August.
          • Arrivals from 2 to 8 September 2021: You can start your journey or change or cancel your booking until 31 August.
          • Arrivals from 9 to 15 September 2021: You can start your journey or change or cancel your booking until 7 September.

          Testing facilities are available directly at the club and in the surrounding area. 

          You can find all information on entering and leaving the country here.

           

        You can get entry requirements for your destination HERE.​​​​​​​

        Return to Germany, test opportunities and much more.

        • Current information on entering and leaving Germany

          Testing obligations (including for children) and entry and carriage requirements (e.g. online forms, QR codes, proof of vaccination or recovery) apply both before you start your journey and when you return to your home country. Without these tests and documents, we cannot guarantee carriage by the airline or entry. 

          Regulations for people entering Germany in connection with coronavirus SARS-CoV-2 / COVID-19 have been summarised by the Federal Ministry of Health in its leaflet and information on digital entry registration.

          Please note the following regulations on and after entry into Germany and the mask requirement in German airports. In addition, please inform yourself about the regulations that apply to the return journey/entry in your federal state and the return airport. These may differ from the decisions at federal level.

           

        • PCR test & antigen test for travellers and traveller returnees

          There is the possibility of testing in all clubs. Please contact the reception desk on site. 
          You will find further information per club in the respective club FAQ on the club details pages.

          Easier testing with the TUI cooperation partner Klarity: If you already have a test kit (purchased yourself, also independent of the provider Klarity) you can order an online appointment via Klarity and carry out the test required for the return trip directly on site. Price: from 11,50€

          Our COOPERATION PARTNER DASLAB
          DasLab PCR test:

          • Locations all over Germany
          • Application: Test centre in Germany
          • Test result: approx. 24-36 hours
          • Price: from € 65 (varies per test station)
             

          DasLab antigen test:

          • Locations all over Germany
          • Application: Test centre in Germany
          • Test result: approx. 20-30 minutes
          • Price: from € 35 (varies per test station)
             

          Our COOPERATION PARTNER KLARITY
          Klarity PCR test:

          • Recommendation for ordering the tests: as soon as possible, but at the latest 5 - 7 days before departure.
          • Application: digital from home with personal remote consultation
          • Test result: 36 - 48 hours after delivery to a DHL store
          • Price: from € 94 (including shipping costs when ordering 2 test kits
             

          Klarity Antigen Test:

          • Recommendation for ordering the tests: as soon as possible, but no later than 5 - 7 days before departure
          • Application: digitally from home with personal remote consultation
          • Test result: approx. 15 - 30 minutes
          • Price: from € 44 (including shipping costs when ordering 2 test kits)

        Covid Protect provides you with more security free of charge

        PROTECTION FROM POSSIBLE CORONA COSTS

        With Covid Protect you are now protected against possible costs caused by corona disease during your journey. And free of charge when booking until 31 October  2021 for all bookings with arrival until 31 October 2021 (for arrivals from 1 November 2021 TUI Protect applies). AXA Partners' insurance is already included in the travel price. The travel cover applies to new and existing bookings - abroad and also in Germany.

        Here you will find the general terms and conditions of AXA Insurance

         

        Medical repatriation and medical treatment costs

        • Payment of medical treatment costs including medically prescribed PCR test
        • Medical repatriation to a German hospital, provided there are no medical reasons or other regulatory requirements (e.g. flight bans) to the contrary
        • Travel home of family members (assumption of additional costs and rebooking fees)
        • Quarantine costs guarantee in case of infection or suspected infection with the SARS-COV-2 virus or similar viruses and officially ordered individual quarantine or also in case of refusal of entry due to body temperature control

         

        Accommodation costs due to quarantine up to 14 nights

        • Cost of the return ticket, if the originally booked flight cannot be rebooked
        • Up to a total of max. € 3.500 per booking
           

        24/7 emergency hotline and app with telephone medical advice and medical assistance

        TUI Protect: For all trips from 1 November 2021 onwards

        Included on all trips from 1 November 2021 to 30 April 2022

        TUI PROTECT is valid for existing and new bookings and protects you before and during your trip.
        In addition, our TUI Service is available for you, as usual (German-speaking, telephone or digital 24/7 support, tour guides in selected hotels) and, if required, arranges contact with German-speaking doctors (if available in the destination). 

         

         

        Benefits for you and your loved ones

        SAFETY BEFORE THE TRIP

        • Travel despite Corona travel warning for many holiday destinations: Our customers have the choice - cancellation free of charge or commencement of the trip**.
        • Assumption of cancellation costs (max. EUR 1,500 per person) in the case of an officially ordered individual quarantine in the case of infection or suspected infection with the SARS-COV-2 virus before arrival***.

        ASSUMPTION OF COSTS FOR ON-SITE QUARANTINE

        • Payment by TUI of additional accommodation costs in the event of an officially ordered individual quarantine**** in the event of infection or suspected infection with the SARS-COV-2 virus for up to 14 days, insofar as these are not covered by other agencies (e.g. government, insurance ...).
        • Assumption of return flight costs in the event of a quarantine-related delay in the return journey of the person concerned.
        • Organisation of the homeward journey of the persons travelling with them, but not affected by the quarantine, on the same flight and assumption of possible rebooking costs.
        • Assumption of total costs of a maximum of € 5,000 per booking transaction

         

        TUI Protect Conditions

        • TUI PROTECT conditions*

          * The TUI PROTECT Service Promise applies to all arrivals from 01.11.2021 to 30.04.2022 for all package tours and hotel bookings of TUI Deutschland GmbH incl. the XTUI brand.

          ** Execution of the trip with Corona travel warning applies to the following selected destinations: Egypt (Hurghada and Marsa Alam), Cape Verde Islands, Italy, Spain (Balearic Islands: Majorca / Canary Islands: Fuerteventura, Gran Canaria, Lanzarote, Tenerife). 

          *** Valid in the case that there is a suspected infection or infection with the coronavirus (COVID-19) before departure and you therefore have to cancel the trip for yourself and/or for other trip participants on the same transaction. Cancellation must be made within 10 hours of positive test results. In addition, the submission of the official order is required. Total cost coverage max. 1.500€ per person.

          **** No cover is provided in the case of a quarantine order that applies generally to part or all of the population, to an entire ship or to an entire geographical area. No cover will be provided in the case of a quarantine order issued because you have previously travelled to or from a particular region.

           

        REBOOKING AND CANCELLATION OPTIONS

        • Flex rate from € 39

          Add Flex rate - cancel free of charge

          What is Flex rate?
          Flex rate is an upgrade that you can secure for package holiday offers. It gives you the option of rebooking or cancelling your booked trip free of charge up to 14 days before arrival. Plan your next holiday in a relaxed way, TUI gives you the flexibility.

          How can I get Flex rate?
          Flex rate can be booked when booking a package holiday. If you select a trip from the TUI D tour operator brands, the rate will be displayed in the booking process. The Flex rate is not available for X-TUI offers.

          How much does the upgrade to Flex rate cost?
          The costs for the upgrade depend on the booked travel price and start from € 39. For the calculation of the total travel price, the travel price of all participants excluding additionally booked services, such as seat reservations on the aircraft or excursions, is taken into account.

          Price scale:

          • Total price up to max. 2500 €: 39 € additional charge per booking
          • Total price up to max. 4000 €: 69 € additional charge per booking 
          • Total price up to max. 6000 €: 99 € additional charge per booking
          • Total price up to max. 10.000 €: 199 € additional charge per booking 
          • Total price up to max. 20.000 €: 399 € additional charge per booking 
          • Total price more than 20.000 €: additional charge per booking on request

          Will I keep Flex rate if I rebook my trip?
          Yes, Flex rate will be transferred in case of a rebooking and will remain valid.

          Can I change to Flex rate after I have booked?
          No, Flex rate can only be selected directly at the time of booking. Unfortunately, it is not possible to change to Flex rate at a later date.

          Is it possible to cancel Flex rate at a later date?
          No. If you have chosen Flex rate directly when booking, it is not possible to change to the standard fare at a later date.

          What cancellation conditions apply if I have to cancel my package holiday less than 14 days before arrival?
          With Flex rate you can change or cancel your package holiday - free of charge up to 14 days before arrival! After that, the fees in TUI's General Terms and Conditions and Travel Conditions apply. If you would like to protect yourself against cancellation fees for the period less than 14 days before arrival, we recommend you also take out travel cancellation insurance (please note the insurance conditions).

          How do I get back the payments I have already made after cancellation?
          If you have booked Flex rate and cancel your package free of charge within the specified period, the deposit and, in the case of cancellations at short notice, the balance of the payment will be refunded to you via the specified payment method. Please note: If your trip is cancelled due to corona, the payments you have already made will automatically flow into the travel credit, which can also be refunded.

        +++If there are any changes to your trip, TUI will contact you proactively.+++

        If you have any questions, please contact our Service Center by phone:

        Phone: +49 (0) 511 / 567 8688

        Opening hours: Monday - Friday 10 a.m. - 6 p.m.

        Current information about the coronavirus can be found here:

        Information on the reopening of our resort

        All information on TUI's safety and hygiene standards as well as answers to the most important questions about the offers and services in the resorts can be found here.