Testing obligations (including for children) and entry and carriage requirements (e.g. online forms, QR codes, proof of vaccination or recovery) apply both before you start your journey and when you return to your home country. Without these tests and documents, we cannot guarantee carriage by the airline or entry.
Regulations for people entering Germany in connection with coronavirus SARS-CoV-2 / COVID-19 have been summarised by the Federal Ministry of Health in its leaflet and information on digital entry registration.
Please note the following regulations on and after entry into Germany and the mask requirement in German airports. In addition, please inform yourself about the regulations that apply to the return journey/entry in your federal state and the return airport. These may differ from the decisions at federal level.
There is the possibility of testing in all clubs. Please contact the reception desk on site.
You will find further information per club in the respective club FAQ on the club details pages.
Easier testing with the TUI cooperation partner Klarity: If you already have a test kit (purchased yourself, also independent of the provider Klarity) you can order an online appointment via Klarity and carry out the test required for the return trip directly on site. Price: from 11,50€
Our COOPERATION PARTNER DASLAB
DasLab PCR test:
DasLab antigen test:
Our COOPERATION PARTNER KLARITY
Klarity PCR test:
Klarity Antigen Test:
In addition, our TUI Service is available for you, as usual (German-speaking, telephone or digital 24/7 support, tour guides in selected hotels) and, if required, arranges contact with German-speaking doctors (if available in the destination).
* The TUI PROTECT Service Promise applies to all arrivals from 1 November 2021 to 31 April 2023 for all package tours of TUI Deutschland GmbH incl. the XTUI brand.
** Valid in the case that there is a suspected infection or infection with the coronavirus (COVID-19) before departure and you therefore have to cancel the trip for yourself and/or for other trip participants on the same transaction. Cancellation must be made within 10 hours of positive test results. In addition, the submission of the official order is required. Total cost coverage max. € 1.500 per person. The special conditions for TUI group tours can be found in the FAQs.
*** No cover is provided in the case of a quarantine order that applies generally to part or all of the population, to an entire ship or to an entire geographical area. No cover will be provided in the case of a quarantine order issued because you have previously travelled to or from a particular region.
What is Flex rate?
Flex rate is an upgrade that you can secure for package holiday offers. It gives you the option of rebooking or cancelling your booked trip free of charge up to 15 or 29 days before arrival. Plan your next holiday in a relaxed way, TUI gives you the flexibility.
How can I get Flex rate?
Flex rate can be booked when booking a package holiday. If you select a trip from the TUI D tour operator brands, the rate will be displayed in the booking process. The Flex rate is not available for X-TUI offers.
Does the Flex rate also apply to scheduled flights and long-distance travel?
Yes, the Flex fare covers trips with scheduled and charter flights of the tour operator brands TUI and airtours, whether near or far. For scheduled flights, the cancellation period is 29 days before departure.
How much does the upgrade to Flex rate cost?
The costs for the upgrade depend on the booked travel price and start from € 49. For the calculation of the total travel price, the travel price of all participants excluding additionally booked services, such as seat reservations on the aircraft or excursions, is taken into account.
Will I keep Flex rate if I rebook my trip?
Yes, Flex rate will be transferred in case of a rebooking and will remain valid.
Can I change to Flex rate after I have booked?
No, Flex rate can only be selected directly at the time of booking. Unfortunately, it is not possible to change to Flex rate at a later date.
Is it possible to cancel Flex rate at a later date?
No. If you have chosen Flex rate directly when booking, it is not possible to change to the standard fare at a later date.
What cancellation conditions apply if I have to cancel my package holiday less than 15 days before arrival?
With Flex rate you can change or cancel your package holiday - free of charge up to 15 or 29 days before arrival! After that, the fees in TUI's General Terms and Conditions and Travel Conditions apply. If you would like to protect yourself against cancellation fees for the period less than 15 days before arrival, we recommend you also take out travel cancellation insurance (please note the insurance conditions).
Can I really cancel my booking with Flex rate without any reason?
Yes, you can cancel your hotel booking up to and including 15 days before arrival without giving any reason.
With the Flex rate Upgrade, you can change or cancel your package holiday free of charge up to and including 15 or 29 days, depending on your choice of flight.
How do I get back the payments I have already made after cancellation?
If you have booked Flex rate and cancel your package free of charge within the specified period, the deposit and, in the case of cancellations at short notice, the balance of the payment will be refunded to you via the specified payment method. Please note: If your trip is cancelled due to corona, the payments you have already made will automatically flow into the travel credit, which can also be refunded (exclusive Flex rate fee).
+++If there are any changes to your trip, TUI will contact you proactively.+++
If you have any questions, please contact our Service Center by phone:
Phone: +49 (0) 511 / 567 8688
Opening hours: Monday - Friday 10 a.m. - 6 p.m.
All information on TUI's safety and hygiene standards as well as answers to the most important questions about the offers and services in the resorts can be found here.