Flexible and safe: Book now until 31 July 2020 and rebook or cancel free of charge. You can find all information here.


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        + 49 511 567 8670 Please note: Due to the current situation, the Service Center is temporarily unavailable by telephone. We are focusing on the handling of trips that cannot take place as planned due to changed entry regulations. Should there be any changes to your booking, our service staff will contact you as quickly and proactively as possible. We therefore ask you to contact our Service Center by e-mail only in an emergency.
        Pärchen am Pool

        Information concerning Coronavirus (Covid 19)

        Dear customers,

        On 3 June 2020, the German Federal Government decided to lift the worldwide travel warning on 15 June 2020 for the member states of the European Union, for Schengen-associated states and for the United Kingdom. As soon as we have more detailed information in the context of individual security warnings for travel in these countries after 15 June, we will pass this on to you and draw your attention to possible travel restrictions. 

        For all countries that do not belong to the above-mentioned group, the general travel warning will remain in effect until further notice. Please refrain from any further inquiries - we will actively contact you in this regard.

        More information from your tour operator (German only)


        • Up to 14 days before departure free of charge rebooking or cancellation for new bookings from 14 May to 31 July 20

          For all trips booked from 14 May to 31 July 2020, we offer a free of charge rebooking or cancellation until 14 days before departure.


          • Valid for all new TUI bookings from 14 May 2020 (Package: charter flight + accommodation)
          • Not valid for XTUI
          • Not valid for existing bookings
          • Valid for all destinations and all bookable seasons - summer 2021 is also possible
          • Booking period: 14 May until 31 July 2020
          • Travel period: from now until 31 October 2021
        • Information for all travellers

          The worldwide travel warning on 1 June 2020 has been lifted for most countries in Europe. That means the summer holidays in Europe can begin! Together with our partners in the destinations, we are preparing everything so that from July onwards you can once again fly carefree with TUI and TUI MAGIC LIFE and enjoy a carefree holiday experience. Not all destinations and holiday countries start at the same time. 

          Our resort are opening successively, with a comprehensive action plan that meets the highest safety and hygiene standards.

          Here you will find a list of the opening dates:


          • TUI MAGIC LIFE Candia Maris opens on 1 July: all tours trips up to and including 30 June are cancelled.
          • TUI MAGIC LIFE Marmari Palace opens on 1 July: all tours up to and including 30 June are cancelled.
          • TUI MAGIC LIFE Plimmiri opens on 2 July: all trips up to and including 1 July are cancelled.


          • TUI MAGIC LIFE Calabria opens on 3 July: all trips up to and including 2 July are cancelled.


          • TUI MAGIC LIFE Cala Pada opens on 16 July: all trips to and including 15 July are cancelled.
          • TUI MAGIC LIFE Fuerteventura opens on 31 July: all trips up to and including 30 July are cancelled.


          For the other countries the following applies:


          • Trips with arrival dates up to and including 30 July 2020 will be cancelled.

          Egypt and Tunisia

          • Trips with arrival dates up to and including 31 July 2020 will be cancelled.
        • Information on the registration obligation and possible corona tests for travellers

          Some destinations require holidaymakers to register and provide information about themselves and their whereabouts before entering the country. Important information on this is given below. DIn addition, we recommend that you check the current travel and safety instructions of the Foreign Office in good time before your departure!

          Greece and Islands (Club Plimmiri, Club Marmari Palace, Club Candia Maris):

          According to the current entry regulations for Greece, entry is only permitted if an electronic entry form is submitted to the Greek authorities 48 hours in advance. This form can be found here: https://travel.gov.gr/#/ Alternatively, travellers can fill in the form via the mobile App Visit Greece, available on the Play Store and the App Store.

          Upon arrival in Greece, selective covid-19 tests will be carried out and should be completed quickly. Until the test results are available, the Greek authorities recommend that the tested visitors pay attention to "social distancing" in the hotel and at their holiday destination for 24 hours and observe the distance rules.


          Italy (Club Calabria)

          There is currently a registration requirement in individual southern Italian regions in connection with COVID-19. In order to enter the country, travelers are obliged to fill in the documents provided by the Italian government and to send them to the relevant authorities 48 hours before departure to the regions concerned. Without this registration, the authorities of these regions will not permit the stay.

          For the Calabria region it is necessary to register and fill out an online form at: https://www.rcovid19.it/censimento-spostamenti-2/.

          Before downloading, registration on the site is necessary. The registration form is currently available in Italian and English. The guidelines, approved by the State Regions Conference in 6 languages, are available at www.Italia.it. In the form for Calabria, the province, the city or municipality as well as the address of the booked hotel must be specified.

          Hotel: TUI MAGIC LIFE Calabria
          Province of Destination: Vibo Valentia
          Municipality of Destination: Pizzo
          Destination Adress: Contrada Difesa 89812

          Please note: The form is NOT available in printed form on board the aircraft or ship. The form must be created 48 hours before your departure for Italy.


          Spain and Islands (Club Fuerteventura, Club Cala Pada)

          Since 1 July 2020, according to a resolution of the Spanish government, in principle a form has to be filled out in the Spain Travel Health Portal for health checks, which generates a QR code that must be presented upon entry. This can also be done via the free SpTH app. Registration can take place at the earliest 48 hours before intended entry. For a transitional period, a paper form can still be filled out upon entry. The form and the possibility to download the app can be found here: https://www.spth.gob.es/

          On entry into Spain, a health check is carried out by means of temperature measurement, evaluation by the health authorities and a visual inspection of the traveller. Persons with a temperature of more than 37.5 °C or other abnormalities are subjected to a more detailed examination.

        • When will TUI get in touch with me?

          Our professional and highly experienced TUI crisis management team monitors developments in the holiday regions on a daily basis. We will contact you unsolicited should there be any changes necessary for your booked trip. Until then, the general terms and conditions of TUI Deutschland GmbH currently apply to all trips with arrival from 15 June 2020.

        • Information for all customers whose trip was cancelled by us due to corona

          TUI is rewarding travellers whose holidays had to be cancelled by 14 June due to the Corona pandemic with an additional credit. As a thank you for their loyalty, TUI is increasing the travel credit by up to 150 euros per booking. Holidaymakers who book their next holiday by the end of June will also receive the TUI loyalty bonus of up to 100 euros per person. By opting for the TUI travel credit, you are supporting in particular your personal travel agency, the tour guides in the holiday destinations, as well as the hoteliers or restaurateurs and their families in the most beautiful places in the world. 

          With the TUI travel credit you can benefit from additional incentives until 31 December 2021 and thus even get more holidays compared to your original booking.

        Current information about the coronavirus can be found here:

        Information on the reopening of our resort

        All information on TUI's safety and hygiene standards as well as answers to the most important questions about the offers and services in the resorts can be found here.