TUI Deutschland suspends the entire travel programme until 30 April inclusive

All information* about the Coronavirus and current rebooking and cancellation options can be found here

*Information only available in German.

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        + 49 511 567 8670 Please note: Due to the current situation, the Service Center is temporarily unavailable by telephone. We are focusing on the handling of trips that cannot take place as planned due to changed entry regulations. Should there be any changes to your booking, our service staff will contact you as quickly and proactively as possible. We therefore ask you to contact our Service Center by e-mail only in an emergency.
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        Information concerning Coronavirus (Covid 19)

        Dear customers,

        Now that the Federal Foreign Office has advised against all unnecessary foreign travel, TUI Deutschland has decided to suspend its worldwide travel programme until 30 April 2020. We will therefore cancel all trips up to and including 30 April and will inform you as soon as possible. We ask for your understanding that the large number of travel bookings are processed chronologically according to date of departure and notification may therefore take some time. For guests who are currently staying in the holiday regions, the following applies: Many return flights are operated on a regular basis. For all other guests, TUI will find a solution and actively inform them. For all trips with departure from 01 May 2020 the TUI General Terms and Conditions currently apply.

        More information from your tour operator (German only)

        • Information for holidaymakers until 30 April 2020

          TUI Deutschland has decided to suspend its worldwide travel programme until 30 April 2020. We will therefore cancel all trips up to and including 30 April and inform you as soon as possible. 

          If your trip does not begin until 1 May 2020, the rebooking and cancellation conditions stated in your travel contract will continue to apply, provided that there are no travel restrictions on the part of the Federal Foreign Office.

          We monitor events around the world around the clock and react immediately as soon as the situation in a destination country changes. We will then reassess the situation, take appropriate action and inform you accordingly.

        • Information for holidaymakers who have booked since 29 February or want to book now

          For all trips that have been newly booked with us since 29 February and are still being booked until 18 April 2020, we offer you a free rebooking or cancellation option. If you do not want to start your journey due to the coronavirus, you can rebook or cancel your booking free of charge up to 14 days before departure and at most until 30 April 2020.

          Conditions

          • Valid for all new TUI bookings (package + accommodation + round trips)
          • Not valid for XTUI or travel with scheduled flights
          • Booking period: 29 February until 18 April 2020
          • Travel period: until 31 Ocotober 2020
          • The free cancellation period ends on 30 April 2020
          • Only valid for newly booked trips from 29 February to 18 April 2020
        • When will TUI get in touch with me?

          When will TUI contact me about a rebooking or cancellation of my trip?
          TUI Deutschland is suspending its worldwide travel programme until 30 April 2020. We will therefore cancel all upcoming trips up to and including 3 April 2020 and inform all our customers as soon as possible. We ask for your understanding that the large number of travel bookings are processed chronologically according to date of departure and the notification may therefore still take some time.

          •    On 23 March 2020 we cancel all departures from 28 to 31 March 2020
          •    On 26 March 2020 we cancel all departures from 01 bis 03 April 2020
          •    On 30 March 2020 we cancel all departures from 04 bis 07 April 2020 
          •    On 02 April 2020 we cancel all departures from 08 bis 10 April 2020
          •    On 06 April 2020 we cancel all departures from 11 bis 14 April 2020 
          •    On 09 April 2020 we cancel all departures from 15 bis 17 April 2020
          •    On 13 April 2020 we cancel all departures from 18 bis 21 April 2020
          •    On 16 April 2020 we cancel all departures from 22 bis 24 April 2020
          •    On 20 April 2020 we cancel all departures from 25 bis 28 April 2020
          •    On 23 April 2020 we cancel all departures from 29 und 30 April 2020 

          Our professional and highly experienced TUI crisis management team monitors developments in the holiday regions on a daily basis. We will contact you unsolicited should there be any changes necessary for your booked trip. Until then, the general terms and conditions of TUI Deutschland GmbH currently apply to all trips with arrival from 01 May 2020.

        • Are there currently travel restrictions? (As of 19 March 2020)

          The spread of the respiratory disease COVID-19 is leading in many places to stricter entry regulations and also to entry bans. You can obtain up-to-date information from the authorities in your respective home country.

          Information on TUI's actions in the respective countries can be found in our country information (German only).

        Current information about the coronavirus can be found here: