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        If you have specific questions about bookings, changes or cancellations, please contact our Service Center by telephone (only German speaking staff). Due to the current situation there may be slightly increased waiting times.
        Call +49 (0) 511 / 567 8670
        Opening Times:
        Monday - Sunday 08:00 am - 8:00 pm


        Robinson Club GmbH
        Karl-Wiechert-Allee 4 
        30625 Hannover, Germany


        Bernd Mäser (Spokesman), Tobias Neumann


        Company registration

        District court Hanover, HRB 54346

        USt-IdNr.: DE114 206 354


        Contact for service inquiries and queries about existing bookings:

        Telephone: +49 511 567 8670 (German speaking only)

        E-Mail: (German speaking only)

        Alternative dispute resolution / OS-platform

        TUI Deutschland GmbH does not participate in a - for the company voluntary - procedure of alternative dispute resolution in line with the German Act on Alternative Dispute Resolution in Consumer Matters. Therefore such an alternative dispute resolution procedure as well as the platform provided by the EU Commission under for online dispute resolution (OS-platform) may not be used by our customers.