Club Candia Maris

GENERAL QUESTIONS

Do I have to bring and wear a face mask?

According to Greek legislation, it is mandatory to wear a face mask on public transport and in medical facilities. It may also be necessary to wear a face mask in certain closed areas. To contribute responsibly to the compliance and implementation of the security measures, please bring your own face mask and respect the information signs in the club. 

Is a doctor available in resort?

A doctor is available on request and has fixed office hours in the club. Please contact the guest service or the reception.

How far is the nearest pharmacy?

The nearest pharmacy is just opposite the club’s main entrance.

How far is  the nearest hospital?

The nearest hospital is 3,5 km from the club.

How do you make sure the needed distances are kept?

Generally, a minimum distance of 1.5-2.0 m is to be kept to other guests (and staff) at all times in all outlets. To ensure that the necessary distance is maintained as far as possible, the processes in all relevant areas have been adapted. Among other things, designated paths, separate entrances and exits, signage, floor markings and distance lines as well as the reduction of capacities serve to comply with the minimum distance.

Do I have to consider anything when entering the country?

Please inform yourself - depending on the booked service - regularly and especially shortly before arrival about the local (entry) regulations and hygiene measures, the respective airports as well as about specific regulations of the booked airlines. It is currently necessary to register online at https://travel.gov.gr/ at least 48 hours in advance. The QR code assigned through the completed electronic entry form must be shown upon entry. The Greek authorities are required to test guests on COVID-19 on a random basis. You can then check into your hotel and are not subject to quarantine, you will only be asked to keep the distance rules.

Where can I get more information on how the destination deals with Covid-19?

You are welcome to read online the “Greek Health Protocol for Tourism” for more information on how to handle with Covid-19 in hotels: http://www.mintour.gov.gr/en/PressRoom/News/health-protocols-for-tourism-businesses.

Are the shops in the resort open?

The shops in the club managed by third-party providers should be open as normal. All further information can be found in the TUI MAGIC LIFE app.

Can I book a rental car or excursions on site?

Basically, yes. All current information can be found in the info folders and at the info boards.

Are the conference rooms available for meetings or conferences?

Use of the conference rooms must be individually clarified with the club due to the applicable hygiene and clearance regulations:

QUESTIONS ON CHECK-IN & RECEPTION

Is it possible to speed up the check-in in the club?

Yes. Simply use our TUI MAGIC LIFE app to provide us with the data which we need for your check-in. Depending on nationality we will ask you for a confirmation by signature and passports or ID on arrival. If you do not have a smartphone or tablet to install the app, you can download and print the check-in form on our website, fill it out before arrival and bring it with you. With these measures waiting times and personal contact points are reduced.

Will the keycards be disinfected before arrival?

Yes.

Is cash payment still possible?

We prefer cashless payment due to the current situation; however, cash is still accepted in all resorts.

Will my luggage be brought to my room?

If you need help with your luggage, we will bring it to the doorstep of your room.

QUESTIONS ON HYGIENE & CLEANING

Are Disinfection dispensers installed in the resort?

Yes, disinfection dispensers are available throughout the resort.

What will change in terms of cleaning?

All cleaning agents have an appropriate disinfection degree and proper working equipment (e.g. single-use gloves) is used. All public areas will be cleaned more often and intense.  In the rooms, items like decorative pillows or day blankets will be removed. All linen will be washed with the proper temperature. Thorough cleaning and disinfection of all rooms takes place after every departure. Due to local legislation, the rooms are currently not cleaned daily, but according to individual requests. The desired cleaning frequency can be specified at check-in or during the stay at the reception or at the guest service.

QUESTIONS ON FOOD & BEVERAGE

Are there changes in food and beverage or restaurants?

We still offer a large All-Inclusive variety in the main restaurant Magico and the specialty restaurants. We adapt the way we serve the food to local specifications. Signs and marks will help in all restaurants to keep those guidelines. Generally, food and drinks will be served from the buffet and stations. Self-service is not possible due to local specifications. If needed we will enlarge the opening hours and/or implement reservation systems to make sure distances can be kept.

How can I get a drink?

Either the drinks are served at your table or handed over by our employees at the beverage stations. Due to local requirements, self-service will be not possible presumably.

Do I have to wear a face mask in the restaurant?

According to local regulations, this is currently not explicitly required. However, please understand that these regulations are subject to change. To contribute responsibly to the compliance and implementation of the security measures, please bring your own face mask and respect the information signs in the club. 

Are there changes regarding the Bars, Coffee House or Snacks?

We still offer all kind of drinks, snacks, pastries and hot drinks; they usually will be given to you by our employees. Self-service is currently not possible due to local specifications. Only the disco bar and the self-service drinks station on the beach are currently not open due to local requirements.

What are the opening times for the restaurant?

The current opening times of all restaurants can be found in the TUI MAGIC LIFE app.

Can we sit together in a group?
Travelers belonging to one travel group can sit together.

Is the mini bar in the room available as usual?

No, due to local legislation, the mini bar in the room is not currently filled with drinks.

QUESTIONS ON BEACH & POOLS

Can the pools and the beach be visited as usual?

Yes, the beach and the pools will be opened in accordance with local regulations (e.g. capacity limitations). Sun loungers will be placed with sufficient distance. Only the self-service drinks station on the beach are currently not open due to local requirements.

Is the indoor pool open?

Due to local legislation, the indoor pool cannot be used at the moment.
 

QUESTIONS ON SPORTS & ACTIVITIES

Is the gym open and what do I have to consider when going to the gym?

Yes, it will be operated based on guidelines and local regulations. A minimum distance of 2.5m at cardio devices and 1.5m at all other devices must be kept. Additionally, we recommend leaving devices empty between guests to keep distance. Our guests must disinfect the equipment after use. The changing rooms and lockers cannot be used –please leave your valuables in your room and visit the gym already dressed for sports. The opening times of the fitness studio may vary due to local legislation and the supervision by our club staff.

Will group fitness activities take place?

The fitness courses will take place in compliance with the distance regulations and therefore with a reduced number of participants. In order to regulate the number of participants, the registration for fitness courses is offered via the TUI MAGIC LIFE app. The activities will be repeated during the day to make up the level of capacity. The hotel team is happy to support, in case you have any issues with the registration via app.

Will the FitLIFE event week in September take place as planned?

No, the event planned for September has been canceled due to the current distance regulations.

Will Beach Volleyball be offered?

Yes, but with maximum three players in one team.

Is it possible to play soccer?

Games with other guests are not possible due to hygiene regulations. Football related activities like penalty shoot-outs, football tennis and others will be alternatively organized by the entertainment team.

Will archery be possible?

Yes. The reservation for archery can be done via the TUI MAGIC LIFE App.

Is it possible to play tennis?

Yes. The reservation of the tennis court can be done via the TUI MAGIC LIFE App. There are currently no tennis tournaments.

Will bike tours be offered?

Yes, you can register for a bike tour at the Bike-Station / Bike Guides.

Will the BIKEacademy  events in August take place as planned?

No, the event planned for August has been canceled due to the current distance regulations.

Is cycling offered?

Yes. Fitness cycling is offered outdoors.

Will there be changes at water sports?

Canoes can only be used by individuals or couples only.

Do I have to register for all activities?

To adjust the number of participants we offer to register for some activities via the TUI MAGIC LIFE App. For fitness courses, archery, tennis the registration will be possible via the app in advance. The hotel team is happy to support, in case you have any issues with the registration via app. Registrations for water sports and bike activities will have to be done in advance at water sport station / bike station, all other activities can be participated in without reservation.

Is golf offered?
Golf will be offered by our external provider in compliance with the applicable distance and hygiene regulations.

QUESTIONS ON ENTERTAINMENT

How will the entertainment be like?

We still offer a varying programme. Darts, Boccia, club dance and similar will take place with the needed distance. Shows, Live Music, DJ performances and Cinema will usually take place outside according to the valid distance regulations. Theme days will currently not take place in order to respect the new hygienic rules.

Which activities cannot take place at the moment?

Our entertainment team continues to offer a very varied program, only a few activities in which the specified minimum distances cannot be maintained must currently be suspended. This applies, for example, to the pool game, the pool party and water polo.

Do the shows take place as usual?

Yes, the shows take place as usual in compliance with the applicable distance regulations. If necessary we can offer a second show time to make sure distances can be kept.

Will there be Parties?

Parties in enclosed buildings will not be operated but an alternative programme at spacious outdoor areas will be provided. The evening programme remains very diverse with shows, live music, DJ sets, games, our nightline and at least two parties a week. At our parties, it is necessary to wear a face mask on the dancefloor until further notice, since the required minimum safety distance is difficult to maintain after initial experience.

Will the TUI MAGIC LIFE Oktoberfest take place?

Yes, taking into account the applicable distance and hygiene regulations, the Oktoberfest will also take place this year.

Will the TUI MAGIC LIFE events take place as planned?

No, all events are cancelled for this year due to the valid distance regulations.

Will there still be Tables for people who travel on their own and MAGIC Angel activities?

The Magic Angel program continues to be offered, a registration is required. For the Magic Angel activities as well as the Magic Angel table in the restaurant, we will ensure that the necessary distance between all guests is maintained.

Are there any changes in the MAGIC Angel program?

The MAGIC Angel program continues to be offered, only a few activities in which the specified minimum distances cannot be maintained must currently be suspended. This currently applies to speed dating and online dating, which is usually part of the La Vida Loca theme day.

QUESTIONS ON SPA & WELLNESS

Is the spa /wellness area open?

Yes, it will be operated based on guidelines and local regulations.

Can saunas be used?

The sauna is currently closed due to local legislation. The same applies to the hamam, the whirlpool and the steam bath.

Can I book massages and cosmetic treatments?

Yes.

• Free Wi-Fi: You can surf online throughout the resort facilities at no extra cost!
• Internet terminal: free of charge
• TUI MAGIC LIFE APP: Always up to date: What's going on when? The TUI MAGIC LIFE app gives you the overview: The daily programme of every resort. Simple, convenient reservations for the speciality restaurants. A reminder feature for your favourite events, plus much, much more...