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        If you have specific questions about bookings, changes or cancellations, please contact our Service Center by telephone (only German speaking staff). Due to the current situation there may be slightly increased waiting times.
        Call +49 (0) 511 / 567 8670
        Opening Times:
        Monday - Sunday 10:00 am - 6:00 pm

        Safe. Flexible. Unforgettable. That's what a holiday is like!

        Travel to all clubs - book the greatest flexibility everywhere. All-inclusive, entertainment, sports and childcare await you on site. Simply unforgettable time.

        Rebook or cancel free of charge up to 14 days before arrival: Travel flexibly and safely

        We offer you the lowest prices and the greatest flexibility

        You now get full flexibility with TUI MAGIC LIFE. With the new Flex rate, you can rebook or cancel your trip free of charge at any time up to 14 days before arrival. The Flex Rate applies to all last minute offers, offers with the early bird discount and can be added free of charge. Covid Protect insurance is also included for travel up to 31 October 2021.

        All the benefits* on your side

        • Free rebooking or cancellation up to 14 days before arrival
        • Flex rate simply bookable free of charge until 31 January 2021
        • Valid for all arrivals up to and including 31 October 2021 
        • Can be combined with last minute offers and early booking discount
        • Covid Protect included for bookings with arrival until 31 October 2021
        • Not valid for XTUI, hotel-only bookings and existing bookings

        By the way, this is how it looks like at Club Masmavi - check out the video!

        *Conditions of campaign

        Flex rate - rebook or cancel free of charge

        Fully flexible - the conditions:

        • Valid for all new bookings between 11January 2021 and 31 January 2021 (package + accommodation, not valid for hotel-only bookings and XTUI)
        • Valid for all arrivals up to and including 31 October 2021
        • Not valid for existing bookings
        • Covid Protect is included in all bookings with arrival until the end of October 2021
           

        In case of rebooking:

        • Up to 14 days before arrival (last rebooking day 16 October 2021) until 31 October 2021 free rebooking possibility at the current price
        • Possibility of rebooking for trips up to and including 31 October 2021
           

        In case of cancellation:

        • Cancellation free of charge up to 14 days before arrival (last cancellation day 17 October 2021) until 31 October 2021
        • In case of a later cancellation, the cancellation fees according to TUI travel conditions apply
        • In the case of cancellation, we create a TUI travel credit for the payments made which can be flexibly redeemed and refunded