All restrictions lifted
Good news: In all TUI MAGIC LIFE resorts there are no more restrictions due to the Corona virus. The rebooking and cancellation conditions according to the General Terms and Conditions apply.
For those who wish to remain flexible: a rebooking or cancellation option can be booked with the Flex rate.
Carefree before and during the trip: TUI PROTECT is included free of charge for all package tours until 31 October 2023.
In addition, our TUI Service is available for you, as usual (German-speaking, telephone or digital 24/7 support, tour guides in selected hotels) and, if required, arranges contact with German-speaking doctors (if available in the destination).
Notwithstanding TUI PROTECT, we still recommend that you take out travel cancellation and travel health insurance.
* The TUI PROTECT Service Promise applies to all arrivals from 1 November 2021 to 31 October 2023 for all package tours of TUI Deutschland GmbH incl. the XTUI brand.
** Valid in case of an infection with the coronavirus (COVID-19) confirmed by a service provider according to § 6 para. 1 of the Coronavirus Test Ordinance by means of an antigen rapid test or PCR test 7 days or less before departure. Cancellation must be made before departure within 10 hours of a positive test result. Maximum amount of cancellation fee waiver max. 1.500€ per person.
What is Flex rate?
Flex rate is an upgrade that you can secure for package holiday offers. It gives you the option of rebooking or cancelling your booked trip free of charge up to 15 or 29 days before arrival. Plan your next holiday in a relaxed way, TUI gives you the flexibility.
How can I get Flex rate?
Flex rate can be booked when booking a package holiday. If you select a trip from the TUI D tour operator brands, the rate will be displayed in the booking process. The Flex rate is not available for X-TUI offers.
Does the Flex rate also apply to scheduled flights and long-distance travel?
Yes, the Flex fare covers trips with scheduled and charter flights of the tour operator brands TUI and airtours, whether near or far. For scheduled flights, the cancellation period is 29 days before departure.
How much does the upgrade to Flex rate cost?
The costs for the upgrade depend on the booked travel price and start from € 49. For the calculation of the total travel price, the travel price of all participants excluding additionally booked services, such as seat reservations on the aircraft or excursions, is taken into account.
Will I keep Flex rate if I rebook my trip?
Yes, Flex rate will be transferred in case of a rebooking and will remain valid.
Can I change to Flex rate after I have booked?
No, Flex rate can only be selected directly at the time of booking. Unfortunately, it is not possible to change to Flex rate at a later date.
Is it possible to cancel Flex rate at a later date?
No. If you have chosen Flex rate directly when booking, it is not possible to change to the standard fare at a later date.
What cancellation conditions apply if I have to cancel my package holiday less than 15 days before arrival?
With Flex rate you can change or cancel your package holiday - free of charge up to 15 or 29 days before arrival! After that, the fees in TUI's General Terms and Conditions and Travel Conditions apply. If you would like to protect yourself against cancellation fees for the period less than 15 days before arrival, we recommend you also take out travel cancellation insurance (please note the insurance conditions).
Can I really cancel my booking with Flex rate without any reason?
Yes, you can cancel your hotel booking up to and including 15 days before arrival without giving any reason.
With the Flex rate Upgrade, you can change or cancel your package holiday free of charge up to and including 15 or 29 days, depending on your choice of flight.
How do I get back the payments I have already made after cancellation?
If you have booked Flex rate and cancel your package free of charge within the specified period, the deposit and, in the case of cancellations at short notice, the balance of the payment will be refunded to you via the specified payment method. Please note: If your trip is cancelled due to corona, the payments you have already made will automatically flow into the travel credit, which can also be refunded (exclusive Flex rate fee).