What is the Flex rate? The Flex Rate is an upgrade that you can secure for package deals and hotel offers. This gives you the option of rebooking or canceling your booked trip free of charge up to 15 or 29 days before arrival, depending on your flight selection. Relax and plan your next vacation, TUI gives you the flexibility.
How can I secure the Flex rate? The Flex rate can be added when you make your booking. If you select a trip from the TUI D tour operator brands, the respective rate will be displayed in the booking process. The Flex rate is excluded for X-TUI offers.
How much does it cost to upgrade to the Flex rate? The cost of the upgrade depends on the booked travel price and starts from £ 59. The total price of the trip is calculated based on the total price of all participants excluding any additional services booked, such as seat reservations on the airplane or excursions.
Do I keep the Flex rate if I rebook my trip? Yes, the Flex fare is transferred in the event of a rebooking and remains valid.
Does the Flex rate also apply to scheduled flights and long-distance travel? Yes, the Flex Rate covers travel on scheduled and charter flights operated by the tour operator brands TUI and airtours, whether near or far. For scheduled flights, the cancellation deadline is 29 days before departure.
Can I switch to the Flex rate after I have completed my booking? No, the Flex fare can only be selected directly at the time of booking. Unfortunately, it is not possible to change to the Flex fare at a later date.
Is it possible to cancel the Flex rate at a later date? No. If you chose the Flex rate when you made your booking, it is no longer possible to switch to the standard rate at a later date.
What cancellation conditions apply if I have to cancel my trip less than 15 days before arrival? With the Flex rate, you can rebook or cancel your trip - free of charge up to 15 or 29 days before arrival! After that, the fees in the TUI General Terms and Conditions and Travel Conditions apply. If you would also like to protect yourself against cancellation fees, we recommend that you take out additional travel cancellation insurance (please note the insurance conditions).
Can I really cancel my booking with the Flex rate without a reason? Yes, you can cancel your hotel booking up to and including 15 days before arrival without giving a reason. You can rebook or cancel your package tour with the Flex fare upgrade free of charge up to and including 15 or 29 days, depending on your flight selection.
How do I get back the payments I have already made after canceling? If you have booked the Flex fare and cancel free of charge within the specified period, the deposit and, in the case of cancellations at short notice, the remaining payment will be refunded to you via the specified payment method (excluding the Flex fare fee).
