What is Flex rate?
Flex rate is an upgrade that you can secure for package holiday offers. It gives you the option of rebooking or cancelling your booked trip free of charge up to 14 days before arrival. Plan your next holiday in a relaxed way, TUI gives you the flexibility.
How can I get Flex rate?
Flex rate can be booked when booking a package holiday. If you select a trip from the TUI D tour operator brands, the rate will be displayed in the booking process. The Flex rate is not available for X-TUI offers.
How much does the upgrade to Flex rate cost?
The costs for the upgrade depend on the booked travel price and start from € 39. For the calculation of the total travel price, the travel price of all participants excluding additionally booked services, such as seat reservations on the aircraft or excursions, is taken into account.
Will I keep Flex rate if I rebook my trip?
Yes, Flex rate will be transferred in case of a rebooking and will remain valid.
Can I change to Flex rate after I have booked?
No, Flex rate can only be selected directly at the time of booking. Unfortunately, it is not possible to change to Flex rate at a later date.
Is it possible to cancel Flex rate at a later date?
No. If you have chosen Flex rate directly when booking, it is not possible to change to the standard fare at a later date.
What cancellation conditions apply if I have to cancel my package holiday less than 14 days before arrival?
With Flex rate you can change or cancel your package holiday - free of charge up to 14 days before arrival! After that, the fees in TUI's General Terms and Conditions and Travel Conditions apply. If you would like to protect yourself against cancellation fees for the period less than 14 days before arrival, we recommend you also take out travel cancellation insurance (please note the insurance conditions).
How do I get back the payments I have already made after cancellation?
If you have booked Flex rate and cancel your package free of charge within the specified period, the deposit and, in the case of cancellations at short notice, the balance of the payment will be refunded to you via the specified payment method. Please note: If your trip is cancelled due to corona, the payments you have already made will automatically flow into the travel credit, which can also be refunded. You can find more information about travel credits here.