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        How to contact us

        Due to the current situation there may be increased waiting times in our German-speaking Service Center. Should there be any changes to your booking, we will contact you proactively. We therefore ask you to contact our Service Center only for specific booking requests, rebooking or cancellation requests.

        Please contact our Service Centre if you have booked a package holiday or Hotel Only for the following hotels:

        TUI MAGIC LIFE Africana

        TUI MAGIC LIFE Candia Maris

        TUI MAGIC LIFE Jacaranda

        TUI MAGIC LIFE Kalawy

        TUI MAGIC LIFE Marmari Palace

        TUI MAGIC LIFE Penelope Beach

        TUI MAGIC LIFE Plimmiri

        Telephone: 0049 511 567 8670

        Business hours: Monday to Sunday: 8 am -  10 pm (CET).

        For Hotel Only bookings for the following hotels, please contact the hotel directly:

        TUI MAGIC LIFE Cala Pada:  Tel.: 0034 971330001

        TUI MAGIC LIFE Fuerteventura: Tel.: 0034 928 87 36 00

        TUI MAGIC LIFE Calabria: Tel.: 00390963538004

        TUI MAGIC LIFE Belek: Tel.: 00902427254001 

        TUI MAGIC LIFE Bodrum: Tel.: 0090 252 312 00 30

        TUI MAGIC LIFE  Sarigerme: Tel.: 0090252286 80 63

        TUI MAGIC LIFE  Masmavi: Tel.: 0090 242 725 4210

        How to raise a concern

        For more information, click here.