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        If you have specific questions about bookings, changes or cancellations, please contact our Service Center by telephone (only German speaking staff). Due to the current situation there may be slightly increased waiting times.
        Call +49 (0) 511 / 567 8670
        Opening Times:
        Monday - Sunday 08:00 am - 8:00 pm
        Gäste mit Manager

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        How to contact us

        Due to the current situation there may be increased waiting times in our German-speaking Service Center. Should there be any changes to your booking, we will contact you proactively. We therefore ask you to contact our Service Center only for specific booking requests, rebooking or cancellation requests.

        Telephone: 0049 511 567 8670

        Business hours: Monday to Sunday: 8 am -  8 pm (CET).

        How to raise a concern

        For more information, click here.