All information* about the Coronavirus and current rebooking and cancellation options can be found here
*Information only available in German.
You can contact our German-speaking customer service support via telephone 0049 511 567 8670.
Monday to Sunday 8 am - 10 pm (CET)*
*Due to the current situation, the Service Center is temporarily unavailable by telephone. We are focusing on the handling of trips that cannot take place as planned due to changed entry regulations. Should there be any changes to your booking, our service staff will contact you as quickly and proactively as possible. We therefore ask you to contact our Service Center by e-mail only in an emergency.
You can send your booking inquiry in the form below.
If you are a travel agency, please contact your reservation team.