Club Marmari Palace

GENERAL QUESTIONS

Do I have to bring and wear a face mask?

According to Greek legislation, it is mandatory to wear a face mask on public transport and in medical facilities. It may also be necessary to wear a face mask in certain closed areas. To contribute responsibly to the compliance and implementation of the security measures, please bring your own face mask and respect the information signs in the club. 

Is a doctor available in resort?

A doctor is available on request. Please contact the guest service or the reception.

How do you make sure the needed distances are kept?

Generally, a minimum distance of 1.5-2.0 m is to be kept to other guests (and staff) at all times in all outlets. To ensure that the necessary distance is maintained as far as possible, the processes in all relevant areas have been adapted. Among other things, designated paths, separate entrances and exits, signage, floor markings and distance lines as well as the reduction of capacities serve to comply with the minimum distance.

Do I have to consider anything when entering the country?

Please inform yourself - depending on the booked service - regularly and especially shortly before arrival about the local (entry) regulations and hygiene measures, the respective airports as well as about specific regulations of the booked airlines. It is currently necessary to register online at https://travel.gov.gr/ at least 48 hours in advance.

Is the shop in the resort open?

The shop in the club managed by a third-party provider should be open as normal. All further information can be found in the TUI MAGIC LIFE app.

Can I book a rental car or excursions on site?

Basically, yes. All current information can be found in the info folders and at the info boards.

Are the conference rooms available for meetings or conferences?

Use of the conference rooms must be individually clarified with the club due to the applicable hygiene and clearance regulations.

QUESTIONS ON CHECK-IN & RECEPTION

Will the keycards be disinfected before arrival?

Yes.

Is cash payment still possible?

We prefer cashless payment due to the current situation; however, cash is still accepted in all resorts.

Will my luggage be brought to my room?

If you need help with your luggage, we will bring it to the doorstep of your room.

QUESTIONS ON HYGIENE & CLEANING

Are Disinfection dispensers installed in the resort?

Yes, disinfection dispensers are available throughout the resort.

What will change in terms of cleaning? 

All cleaning agents have an appropriate disinfection degree and proper working equipment (e.g. single-use gloves) is used. In the rooms, items like decorative pillows or day blankets will be removed. All linen will be washed with the proper temperature. Thorough cleaning and disinfection of all rooms takes place after every departure. Furthermore, all public areas will be cleaned more often and intense.

QUESTIONS ON FOOD & BEVERAGE

Are there changes in food and beverage or restaurants?

We still offer a large All-Inclusive variety in the main restaurant Magico and the specialty restaurants. We adapt the way we serve the food to local specifications. Signs and marks will help in all restaurants to keep those guidelines. Generally, food and drinks will be served from the buffet and stations. Self-service is not possible due to local specifications. If needed we will enlarge the opening hours and/or implement reservation systems to make sure distances can be kept.

How can I get a drink?

Either the drinks are served at your table or handed over by our employees at the beverage stations. Due to local requirements, self-service will be not possible presumably.

Do I have to wear a face mask in the restaurant?

According to local regulations, this is currently not explicitly required. However, please understand that these regulations are subject to change. To contribute responsibly to the compliance and implementation of the security measures, please bring your own face mask and respect the information signs in the club. 

Are there changes regarding the Bars, Coffee House or Snacks?

We still offer all kind of drinks, snacks, pastries and hot drinks; they usually will be given to you by our employees. Self-service is currently not possible due to local specifications.

What are the opening times for the restaurant?

The current opening times of all restaurants can be found in the TUI MAGIC LIFE app.

Can we sit together in a group?

Travelers belonging to one travel group can sit together.

QUESTIONS ON BEACH & POOLS

Can the pools and the beach be visited as usual?

Yes, the beach and the pools will be opened in accordance with local regulations (e.g. capacity limitations). Sun loungers will be placed with sufficient distance.

Is the indoor pool open?

Due to local legislation, the indoor pool cannot be used at the moment.

QUESTIONS ON SPORTS & ACTIVITIES

Is the gym open and what do I have to consider when going to the gym?

Yes, it will be operated based on guidelines and local regulations. A minimum distance of 2.5m at cardio devices and 1.5m at all other devices must be kept. Additionally, we recommend leaving devices empty between guests to keep distance. Our guests must disinfect the equipment after use. The changing rooms and lockers cannot be used –please leave your valuables in your room and visit the gym already dressed for sports. The opening times of the fitness studio may vary due to local legislation and the supervision by our club staff. In addition a reservation at the reception may be necessary to comply with local legislation regarding the distance guidelines.

Will group fitness activities take place?

The fitness courses will take place in compliance with the distance regulations and therefore with a reduced number of participants. In order to regulate the number of participants, the registration for fitness courses is offered via the TUI MAGIC LIFE app. The activities will be repeated during the day to make up the level of capacity. The hotel team is happy to support, in case you have any issues with the registration via app.

Will Beach Volleyball be offered?

Games with other guests are currently not possible due to local hygiene regulations. Beachvolley related activities like skill training, target practice and others will be alternatively organized by the entertainment team.

Is it possible to play soccer?

Games with other guests are not possible due to hygiene regulations. Football related activities like penalty shoot-outs, football tennis and others will be alternatively organized by the entertainment team.

Will archery be possible?

Yes. The reservation for archery can be done via the TUI MAGIC LIFE App.

Is it possible to play tennis?

Yes. The reservation of the tennis court can be done via the TUI MAGIC LIFE App. There are currently no tennis tournaments.

Will bike tours be offered?

Yes, you can register for a bike tour at the Bike-Station / Bike Guides.

Will there be changes at water sports?

Canoes can only be used by individuals, couples, families or guests belonging to the same travel group. Windsurfing is offered without any restrictions.

Do I have to register for all activities?

To adjust the number of participants we offer to register for some activities via the TUI MAGIC LIFE App. For fitness courses, archery, tennis the registration will be possible via the app in advance. The hotel team is happy to support, in case you have any issues with the registration via app. Registrations for water sports and bike activities will have to be done in advance at water sport station / bike station, all other activities can be participated in without reservation.

QUESTIONS ON ENTERTAINMENT

How will the entertainment be like?

We still offer a varying programme. Darts, Boccia, club dance and similar will take place with the needed distance. Shows, Live Music, DJ performances and Cinema will usually take place outside according to the valid distance regulations. Theme days will currently not take place in order to respect the new hygienic rules.

Which activities cannot take place at the moment?

Our entertainment team continues to offer a very varied program, only a few activities in which the specified minimum distances cannot be maintained must currently be suspended. This applies, for example, to the pool game, the pool party and water polo.

Do the shows take place as usual?

Yes, the shows take place as usual in compliance with the applicable distance regulations. If necessary we can offer a second show time to make sure distances can be kept.

Will there be Parties and Night Clubs?

Parties and Night Clubs in enclosed buildings will not be operated but an alternative programme at spacious outdoor areas will be provided. The evening programme remains very diverse with shows, live music, DJ sets, games, our nightline and at least two parties a week.

Will the TUI MAGIC LIFE Oktoberfest take place?

Yes, taking into account the applicable distance and hygiene regulations, the Oktoberfest will also take place this year.

Will the TUI MAGIC LIFE events take place as planned?

No, all events are cancelled for this year due to the valid distance regulations.

QUESTIONS ON FAMILY & KIDS

Will the MAGIC Kids Club be open?

Generally, our MAGIC Mini Club, the MAGIC Kids Club, the Youngsters Club and the Teens Time will be open for the different age groups while we follow local regulations. The programme will be adapted according to the distance rules. Therefore, activities like MAGIC Kids Dinner, Teens DJ Workshop & Baking/Cooking cannot be offered for the moment. The MAGIC Mini Disco is offered in a modified form as a MAGIC Fairy Visit. Kids Club attendance will be bookable via the app and a defined drop off and pick up procedure for the children will be implemented. Regular washing of hands over the entire care period, constant disinfection of furniture and toys as well as regular ventilation of the rooms ensure maximum safety and hygiene in the MAGIC Kids Club.

Is there a children's meal or children's buffet?

The MAGIC Mini Dinner can currently not take place in the usual form due to the applicable distance and hygiene regulations. Instead, our little guests can look forward to a children's plate at the regular buffet, accompanied by their parents.

Is the MAGIC Mini Disco taking place?

The MAGIC Mini Disco takes place according to the applicable distance rules in a modified form as a MAGIC Fairy Visit.

Are the playgrounds open?

Playgrounds outside of the respective kids clubs are open and can be used by the kids freely. We kindly ask the parents to supervise the adherence of their children to the distance rules. The playgrounds within the Kids Club grounds are part of the normal Kids Club activity programme. Kids participating in the kids activity programme can enjoy the playground under supervision of our kids entertainers. Moreover, they can be used by children under the supervision of parents when the Kids Club activities end.

Is the baby package still available and can a baby phone be borrowed?

Yes. The baby package (includes a blanket, playpen, bathtub, pot and bottle warmer) as well as a baby phone can be booked against charge and on request.

QUESTIONS ON SPA & WELLNESS

Is the spa/wellness area open?

Yes, it will be operated based on guidelines and local regulations.

Can saunas be used?

The sauna is currently closed due to local legislation. The same applies to the hamam, the whirlpool and the steam bath.

Can I book massages and cosmetic treatments?

Yes.

• Free Wi-Fi in the facilities and rooms