Club Fuerteventura

GENERAL QUESTIONS

Do I have to bring and wear a face mask?

Yes. Depending on local regulations, a mouth-and-nose cover must be worn explicitly at all times throughout the entire club hotel facility, including all closed rooms. Mouth and nose covers must also be worn at the pools, on paths and during some sports activities. Only when eating or drinking at the table, on the sun lounger, when bathing in the pool and in your own room may the mouth-nose cover be removed. The mandatory mask requirement applies at all times to adults and children over 6 years of age, even if the safety distance of 1.5 metres can be maintained. To contribute responsibly to the compliance and implementation of the security measures, please bring your own face mask and respect the information signs in the club. 

Is a doctor available in resort?

A doctor is available 24 hours on request. Please contact the guest service or the reception.

How far is the nearest pharmacy?

The nearest pharmacy is 2,5 km away. If required, they also deliver to the club - please contact the guest service or reception.

How far is  the nearest hospital?

The nearest hospital is 85 km from the club.

How do you make sure the needed distances are kept?

Generally, a minimum distance of 1.5-2.0 m is to be kept to other guests (and staff) at all times in all outlets. To ensure that the necessary distance is maintained as far as possible, the processes in all relevant areas have been adapted. Among other things, designated paths, separate entrances and exits, signage, floor markings and distance lines as well as the reduction of capacities serve to comply with the minimum distance.

Do I have to consider anything when entering the country?

Please inform yourself - depending on the booked service - regularly and especially shortly before arrival about the local (entry) regulations and hygiene measures, the respective airports as
well as about specific regulations of the booked airlines.
It is currently necessary to register online at https://www.spth.gob.es/or via the SpainTravelHealth-App (the online form is available 48 hours before entry). The QR code assigned through the completed electronic entry form must be shown upon entry. In addition, a short health check with temperature measurement is carried out upon entry.

All visitors to the Canary Islands who are at least 6 years old (including those arriving from a nonrisk area or from mainland Spain) who want to stay in a tourist accommodation (e.g. TUI MAGIC LIFE Club) must present a negative test result for COVID-19 at the reception. Visitors who travel to the Canary Islands from a risk area from must show a negative PCR test result upon arrival, which can then also be used to move into tourist accommodation. The test must not have been carried out more than 72 hours ago and the test result must be presented on paper or on a smartphone, with the full name of the person tested, the name of the laboratory and the date and time of the test.
In addition, tourists must activate the Spanish Corona app "Radar COVID" for iOS devices or for Android devices during their stay and are asked to deactivate it at least 15 days after returning from vacation.

Are the shops in the resort open?

The shops in the club managed by third-party providers should be open as normal. All further information can be found in the TUI MAGIC LIFE app.

Can I book a rental car or excursions on site?

Basically, yes. All current information can be found in the info folders and at the info boards.

Are the conference rooms available for meetings or conferences?

Use of the conference rooms must be individually clarified with the club due to the applicable hygiene and clearance regulations.

QUESTIONS ON CHECK-IN & RECEPTION

Is it possible to speed up the check-in in the club? 

Yes. Simply use our TUI MAGIC LIFE app to provide us with the data which we need for your check-in. Depending on nationality we will ask you for a confirmation by signature and passports or ID on arrival. If you do not have a smartphone or tablet to install the app, you can download and print the check-in form on our website, fill it out before arrival and bring it with you. With these measures waiting times and personal contact points are reduced.

Will the keycards be disinfected before arrival?

Yes.

Is cash payment still possible?

We prefer cashless payment due to the current situation; however, cash is still accepted in all resorts.

Will my luggage be brought to my room?

If you need help with your luggage, we will bring it to the doorstep of your room.

QUESTIONS ON HYGIENE & CLEANING

Are Disinfection dispensers installed in the resort?

Yes, disinfection dispensers are available throughout the resort.

What will change in terms of cleaning? 

All cleaning agents have an appropriate disinfection degree and proper working equipment (e.g. single-use gloves) is used. In the rooms, items like decorative pillows or day blankets will be removed. All linen will be washed with the proper temperature. Thorough cleaning and disinfection of all rooms takes place after every departure. Furthermore, all public areas will be cleaned more often and intense.

QUESTIONS ON FOOD & BEVERAGE

Are there changes in food and beverage or restaurants?

We still offer a large All-Inclusive variety in the main restaurant Magico and the specialty restaurants. We adapt the way we serve the food to local specifications. Signs and marks will help in all restaurants to keep those guidelines. Generally, food and drinks will be served from the buffet and stations. Self-service is not possible due to local specifications. There are currently two meal times for breakfast and dinner in the main restaurant Magico and a corresponding reservation via the TUI MAGIC LIFE app requested for all restaurants. If needed we will furthermore enlarge the opening hours to make sure distances can be kept. Private romantic dinners are currently not offered.

How can I get a drink?

Either the drinks are served at your table or handed over by our employees at the beverage stations. Due to local requirements, self-service will be not possible presumably.

Do I have to wear a face mask in the restaurant?

According to local legislation, a face mask must be worn when entering the restaurant, in the hallways, on the way to the buffet and to the toilet. No face mask is necessary at the table. To contribute responsibly to the compliance and implementation of the security measures, please bring your own face mask and respect the information signs in the club. 

Are there changes regarding the Bars, Coffee House or Snacks?

We still offer all kind of drinks, snacks, pastries and hot drinks; they usually will be given to you by our employees. Self-service is currently not possible due to local specifications. There will also be a bartender service in the private lodge's pool bar (open 10am until 5pm) during the day. Due to local regulations the bars close latest at 00:00 am at night and open again at 07:00 am in the morning.

What are the opening times for the restaurant?

The current opening times of all restaurants can be found in the TUI MAGIC LIFE app.

Can we sit together in a group?

Travelers belonging to one travel group can sit together.

QUESTIONS ON BEACH & POOLS

Can the pools and the beach be visited as usual?

Yes, the beach and the pools will be opened in accordance with local regulations (e.g. capacity limitations). Sun loungers at the pool will be placed with sufficient distance.

Is the aqua park opened?

Yes, the aqua park will be opened in accordance with local specifications (e.g. capacity limitations). We kindly ask the parents to supervise the adherence of their children to the distance rules.

QUESTIONS ON SPORTS & ACTIVITIES

Do I have to wear a mouth-nose cover during sports?

Depending on local regulations, a mouth and nose cover must be worn at all times throughout the club facility, including on the way to and from the sports facility and when entering the sports facility. The mask can be removed during sports activities, provided that the minimum distance of 1.5 metres to the next person can be maintained. This does not apply to beach volleyball, where a mask must always be worn.

Is the gym open and what do I have to consider when going to the gym?

Yes, it will be operated based on guidelines and local regulations. A minimum distance of 2.5m at cardio devices and 1.5m at all other devices must be kept. Additionally, we recommend leaving devices empty between guests to keep distance. Our guests must disinfect the equipment after use. The changing rooms and lockers cannot be used – please leave your valuables in your room and visit the gym already dressed for sports. It is currently necessary to register via the TUI MAGIC LIFE app for a visit of the fitness studio. The opening times of the fitness studio may vary due to local legislation.

Will group fitness activities take place?

The fitness courses will take place in compliance with the distance regulations and therefore with a reduced number of participants. In order to regulate the number of participants, the registration for fitness courses is offered via the TUI MAGIC LIFE app. The activities will be repeated during the day to make up the level of capacity. The hotel team is happy to support, in case you have any issues with the registration via app.

Is the fight gym open?

The fight gym is currently not open due to local regulations.

Will Beach Volleyball be offered? 

Yes, but with maximum three players in one team. 

Is it possible to play soccer?

Games with other guests are not possible due to hygiene regulations, the soccer field is currently closed.

Will archery be possible?

Yes. The reservation for archery can be done via the TUI MAGIC LIFE App.

Is it possible to play tennis? 

Yes. The reservation of the tennis court can be done via the TUI MAGIC LIFE App. There are currently no tennis tournaments.

Will bike tours be offered?

Yes, you can register for a bike tour at the Bike-Station / Bike Guides.

Is cycling offered?

Yes. Fitness cycling is offered outdoors.

Do I have to register for all activities?

To adjust the number of participants we offer to register for some activities via the TUI MAGIC LIFE App. For fitness courses, archery, tennis the registration will be possible via the app in advance. The hotel team is happy to support, in case you have any issues with the registration via app. Registrations for bike activities will have to be done in advance at the bike station, all other activities can be participated in without reservation.

Will the Special Dance Week with the Flying Steps Company in July take place as planned?

No, the event planned for July has been canceled due to the current distance regulations.

Is diving offered?
Diving will be offered by our external provider in compliance with the applicable distance and hygiene regulations.

QUESTIONS ON ENTERTAINMENT

How will the entertainment be like?

We still offer a varying programme, which is also subject to the general obligation to wear a mouth and nose cover. Darts, Boccia, club dance and similar will take place with the needed distance. Shows, Live Music, DJ performances and Cinema will usually take place outside according to the valid distance regulations. Theme days will currently not take place in order to respect the new hygienic rules. Dance floors may not open.

Which activities cannot take place at the moment?

Our entertainment team continues to offer a very varied program, only a few activities in which the specified minimum distances cannot be maintained must currently be suspended. This applies, for example, to the pool game, the pool party and water polo.

Do the shows take place as usual?

Yes, the shows take place as usual in compliance with the applicable distance regulations. If necessary we can offer a second show time to make sure distances can be kept.

Will there be Parties and Night Clubs?

Parties in enclosed buildings will not be operated but an alternative programme at spacious outdoor areas will be provided. The evening programme remains very diverse with shows, live music, DJ sets, games, our nightline and at least two evenings a week with music. During our evening events at the bars to music the wearing of a mouth-nose cover is obligatory until further notice. When drinking at the table, this cover may be removed. Dance floors remain closed due to local regulations.

Will the TUI MAGIC LIFE Oktoberfest take place?

No, due to local regulations, an event like the Oktoberfest may not take place this year.

Will the TUI MAGIC LIFE events take place as planned?

No, all events are cancelled for this year due to the valid distance regulations.

QUESTIONS ON FAMILY & KIDS

Will the MAGIC Kids Club be open?

Generally, our MAGIC Mini Club, the MAGIC Kids Club and the Teens Time will be open for the different age groups while we follow local regulations. According to local regulations, children from 6 years of age must wear a mouth and nose cover even during care. The programme will be adapted according to the distance rules. Therefore, activities like MAGIC Mini Dinner, Teens DJ Workshop & Baking/Cooking cannot be offered for the moment. The MAGIC Mini Disco is offered in a modified form as a MAGIC Fairy Visit. Kids Club attendance will be bookable via the app and a defined drop off and pick up procedure for the children will be implemented. Regular washing of hands over the entire care period, constant disinfection of furniture and toys as well as regular ventilation of the rooms ensure maximum safety and hygiene in the MAGIC Kids Club.

Is there a children's meal or children's buffet?

The MAGIC Mini Dinner can currently not take place in the usual form due to the applicable distance and hygiene regulations. Instead, our little guests can look forward to a children's plate at the regular buffet, accompanied by their parents.

Is the MAGIC Mini Disco taking place?

The MAGIC Mini Disco takes place according to the applicable distance rules in a modified form as a MAGIC Fairy Visit.

Are the playgrounds open?

Playgrounds outside of the respective kids clubs are open and can be used by the kids freely. We kindly ask the parents to supervise the adherence of their children to the distance rules. The playgrounds within the Kids Club grounds are part of the normal Kids Club activity programme. Kids participating in the kids activity programme can enjoy the playground under supervision of our kids entertainers. Moreover, they can be used by children under the supervision of parents when the Kids Club activities end.

Is the swimming school offered for children?

The swimming school will be offered by Sharky as a third party provider again from August 1st, 2020 in the club. The concept is slightly adapted in accordance with the applicable distance and hygiene regulations.

QUESTIONS ON SPA & WELLNESS

Is the spa /wellness area open?

Yes, it will be operated based on guidelines and local regulations.

Can saunas be used?

The sauna as well as the steam bath are currently closed due to local legislation.

Can I book massages and cosmetic treatments?

Yes.

• Free Wi-Fi: You can surf online throughout the resort facilities at no extra cost!
• Internet terminal: free of charge
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