How to contact us
Due to the current situation there may be increased waiting times in our German-speaking Service Center. Should there be any changes to your booking, we will contact you proactively. We therefore ask you to contact our Service Center only for specific booking requests, rebooking or cancellation requests.
Please contact our Service Centre if you have booked a package holiday (all 15 resorts) or Hotel Only for the following hotels:
TUI MAGIC LIFE Africana
TUI MAGIC LIFE Candia Maris
TUI MAGIC LIFE Jacaranda
TUI MAGIC LIFE Kalawy
TUI MAGIC LIFE Marmari Palace
TUI MAGIC LIFE Penelope Beach
TUI MAGIC LIFE Plimmiri
For customers from Germany: 0049 511 87 9898 - 89
For customers from Switzerland: 0041 848 121221
From all other countries: 0049 511 87 9898 - 89
Business hours: Monday to Sunday: 8 am - 10 pm (CET).
For other resorts as Hotel Only booking our TUIMAGICLIFE.com Service Centre is available to assist you from Monday to Friday, between 10 a.m. and 6 p.m. We are happy to help you with any inquiries. You can reach us by phone at +44 204 578 0909 (English language only).
You can also reach us via email at international.service@magiclife.com, including outside of operating hours.
How to raise a concern
For more information, click here.