Contact us

Due to the current situation there may be increased waiting times in our German-speaking Service Center. Should there be any changes to your booking, we will contact you proactively. We therefore ask you to contact our Service Center only for specific booking requests, rebooking or cancellation requests.

Please contact our Service Centre if you have booked a package holiday (all 16 resorts) or Hotel Only for the following resorts:

TUI MAGIC LIFE Africana

TUI MAGIC LIFE Beldibi

TUI MAGIC LIFE Candia Maris

TUI MAGIC LIFE Jacaranda

TUI MAGIC LIFE Kalawy

TUI MAGIC LIFE Marmari Palace

TUI MAGIC LIFE Penelope Beach

TUI MAGIC LIFE Plimmiri

TUI MAGIC LIFE Club Redsina Sharm el Sheikh

For customers from Germany: 0049 511 87 9898 - 89

For customers from Switzerland: 0041 848 121221

From all other countries: 0049 511 87 9898 - 89

Business hours: Monday to Sunday: 8 am -  10 pm (CET).

For these resorts as Hotel Only booking:

TUI MAGIC LIFE Fuerteventura

TUI MAGIC LIFE Cala Pada

TUI MAGIC LIFE Calabria

TUI MAGIC LIFE Belek

TUI MAGIC LIFE Bodrum

TUI MAGIC LIFE Masmavi

TUI MAGIC LIFE Sarigerme

our TUIMAGICLIFE.com Service Centre is available to assist you from Monday to Friday, between 10 a.m. and 6 p.m. We are happy to help you with any inquiries. You can reach us by phone at +44 204 578 0909 (English language only). You can also reach us via email at international.service@magiclife.com, including outside of operating hours.

For more information, click here.