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        For booking inquiries or assistance, please contact our customer service centre.
        Click here for more information.
        If you are a travel agency please contact your hotline.
        Interested in working at TUI MAGIC LIFE? Click here to view the latest openings.

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        How to contact us

        Due to the current situation there may be increased waiting times in our German-speaking Service Center. Should there be any changes to your booking, we will contact you proactively. We therefore ask you to contact our Service Center only for specific booking requests, rebooking or cancellation requests.

        Please contact our Service Centre if you have booked a package holiday (all 16 resorts) or Hotel Only for the following resorts:

        TUI MAGIC LIFE Africana

        TUI MAGIC LIFE Beldibi

        TUI MAGIC LIFE Candia Maris

        TUI MAGIC LIFE Jacaranda

        TUI MAGIC LIFE Kalawy

        TUI MAGIC LIFE Marmari Palace

        TUI MAGIC LIFE Penelope Beach

        TUI MAGIC LIFE Plimmiri

        TUI MAGIC LIFE Club Redsina Sharm el Sheikh

        For customers from Germany: 0049 511 87 9898 - 89

        For customers from Switzerland: 0041 848 121221

        From all other countries: 0049 511 87 9898 - 89

        Business hours: Monday to Sunday: 8 am -  10 pm (CET).

        For these resorts as Hotel Only booking:

        TUI MAGIC LIFE Fuerteventura

        TUI MAGIC LIFE Cala Pada

        TUI MAGIC LIFE Calabria

        TUI MAGIC LIFE Belek

        TUI MAGIC LIFE Bodrum

        TUI MAGIC LIFE Masmavi

        TUI MAGIC LIFE Sarigerme

        our TUIMAGICLIFE.com Service Centre is available to assist you from Monday to Friday, between 10 a.m. and 6 p.m. We are happy to help you with any inquiries. You can reach us by phone at +44 204 578 0909 (English language only). You can also reach us via email at international.service@magiclife.com, including outside of operating hours.

        How to raise a concern

        For more information, click here.