Cookie Information

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps and we use them to improve your customer experience. With our permission, cookies may be placed on our websites and mobile apps by other companies.

What information we use

• Browser type and settings
• Information about the device and operating system used
• Information about cookies (e.g. cookie ID)
• User segmentation
• Other identifiers assigned to the device
• The IP address used by the device to access our website or app
• Information about the activities the user performs with this device, including activities on tui.com and on websites and apps visited or used (e.g. event ID of a specific activity, event name and time, event source URL, transaction number or other article numbers traceable only by TUI)
• Information on the geographical location of the user or device when accessing a website or app
• hashed e-mail addresses.

The legal basis for the storage of cookies and similar technologies or for the storage of information in the end user's end device and access to this information is regularly based on your consent within the meaning of Art. 5 ePrivacy Directive (implemented in Germany by § 25 para. 1 TTDSG) in conjunction with Art. 6 para. 1 lit. Art. 6 para. 1 lit. a) GDPR. If cookies are absolutely necessary for us to provide a function expressly requested by you ("necessary cookies"), the data processing is carried out in accordance with Art. 5 para. 3 e-Privacy Directive (implemented in Germany by § 25 para. 2 no. 2 TTDSG). Further processing under data protection law is carried out in accordance with Art. 6 para. 1 GDPR. Information on further data protection processing by us or third-party providers can be found in our data protection notice. We offer you the opportunity to decide on the setting of unnecessary cookies and further data processing based on Art. 6 para. 1 lit a) GDPR via our Consent Management ("Settings").

For example, we use cookies to do the following:

Improve the way our websites and mobile apps work

Cookies allow us to evaluate and improve the way our websites and mobile apps work so that we can personalize your experience and enable you to take advantage of many of the useful features. For example, cookies help us keep track of what you book as you move through each stage of the booking process; they help us remember your preferences such as recent searches or vacation days listed and the contents of your online shopping cart.

Improve the performance of our websites and mobile apps

Cookies can help us understand how our websites and mobile apps are used, for example by telling us if you get error messages when using the site, so that we can then test different designs of our website and mobile apps. Website analytics, including Google Analytics, provide information about the number of visitors to our website and mobile apps, which areas of our website and mobile apps are particularly popular and whether there are trends such as a particular page being viewed largely by people in a particular country. These cookies ultimately help us to improve your visit to our website.

Providing relevant online advertising

We use cookies to deliver online advertising that we believe will be of particular interest to you when you visit our websites, mobile apps and other websites. For example, these cookies help us to suggest flights from your nearest airport, a vacation to a destination you have expressed an interest in, or products you may like.

These cookies may collect data about your online behavior, such as your IP address, the website from which you came to ours, and information about your order history or the contents of your shopping cart.

This means that you may see our advertising on our websites, mobile apps and on websites of other companies. You may also see advertisements for other companies on our websites and mobile apps.

To help us deliver only online advertising that is relevant to you, we also link data we collect through cookies on your device browser to other data we collect.

Measure the effectiveness of our marketing communications, including online advertising

Cookies can tell us whether you have seen a particular advertisement and how long ago. This information allows us to measure the effectiveness of our online advertising campaigns and to monitor how many times you have been shown an advertisement. This prevents you from constantly being shown the same advertisement. We also use cookies to measure the effectiveness of our marketing communications, for example, whether you have opened a marketing email that we have sent you.

To protect legitimate interests in accordance with Art. 6 para. 1 f) GDPR (to protect IT security, to defend against possible attacks, to determine the attractiveness of the websites and to optimize content), we use cookies in some areas to prevent automated attacks from deliberately rendering our websites or individual functions unusable for you.

Our website uses the Consentric technology of Deutsche Post AG to determine statistical parameters for cross-media media usage. Your delivery or billing address stored with one of our partners is assigned to a so-called microcell of Deutsche Post Direkt GmbH (Ø 6.6 households) and this code number is stored in encrypted form with another service provider. The legal basis for this use of the address is Art. 6 (1) f GDPR. In addition, cookies are stored on the PC or other device you use with your consent. IP addresses are not stored in the process and are anonymized immediately. With the help of the cookie, it can be recognized that you are visiting a website participating in the measurement. This information is then aggregated on the basis of the aforementioned microcell of Deutsche Post Direkt GmbH and can therefore no longer be assigned to you personally. The initial aim is to statistically determine the activation performance of physical advertising on a website. Specifically, the aim is to determine how many people who have been sent a catalog (or other advertising material) have subsequently visited the website of the company in question. At no time are individual users identified by name. Their identity remains protected. Access to a website or other advertising material is stored by Deutsche Post Direkt GmbH as a characteristic of a microcell. This feature can be used by Deutsche Post Direkt GmbH as part of its other address services to select target group segments at microcell level and use them for dialog marketing campaigns. You can object to data processing as part of the procedure described at the following link: https://pixel.consentric.de/optout Please note: It is only possible to recognize that you do not wish to be recorded in the future by means of the cookie set on your computer. If you delete all cookies, this cookie will also be deleted. In this case, we would like to ask you to object to participating in the process again. This process was developed with data protection in mind and has been awarded the data protection seal of approval by ADCERT Privacy Audit GmbH(http://www.adcert.eu) as being particularly data protection compliant.

Back to the beginning of the section

This website uses the technology of Outbrain Inc ("Outbrain"). Outbrain offers recommendations in its publisher network that can be paid for by an advertiser. If you give your consent, Outbrain will make recommendations based on how you interact with content on which Outbrain is installed. These recommendations and advertisements will only appear on Outbrain advertising spaces, either on Outbrain Engage advertising spaces or on the Outbrain Extended Network. If you would like to know what information Outbrain has about your interests, you can view your interest profile here and edit your choices (such as revoking your consent). You can also visit the Network Advertising Alliance or YourOnlineChoices to learn more about other organizations, track your online interactions, and opt-out or withdraw your consent to such tracking.

Outbrain's Privacy Policy also describes how Outbrain collects, uses and shares your personal information. Outbrain may share some of your personal information with third-party companies to serve ads that are more likely to match your interests. Visit your interest profile to opt-out of behavioral advertising and/or to opt-out of Outbrain's sharing of your personal information with third parties.

This website uses the web analysis service with bid management of intelliAd Media GmbH, Sendlinger Str. 7, 80331 Munich. Anonymized usage data is processed and stored in aggregated form and usage profiles are created from this data in order to design and optimize this website in line with requirements. When intelliAd tracking is used, cookies are stored locally. You have the right to object to the processing of your usage data. Use the intelliAd opt-out function to do this.

Important! The integration of the opt-out link, as well as the explanation of the purpose of data collection and which data is collected from the user, must be included.

You can use your browser settings to accept or reject new cookies and delete existing cookies. You can also set your browser to notify you each time new cookies are stored on your computer or other device. You can find more detailed information on how to manage cookies on the websites All About Cookies and Your Online Choices.

If you choose to disable some or all cookies, you may not be able to make full use of our websites or mobile apps. For example, you may not be able to add items to your shopping cart, proceed to checkout or use any of our products and services that would otherwise require a login.

Where we display personalized advertising on other companies' websites, the AdChoices icon will normally be displayed. Clicking on this icon will provide you with specific instructions on how to control your online advertising preferences. More information is available on the YourAdChoices website.

We link to third-party websites on our site if we consider them useful and helpful. You control the process by actively selecting the links included. When you leave our website, no further personal data is processed by us. The data protection information of the website operator of the accessed page applies. We have no influence on the design of the information and processing at the link destination.

This Cookie Notice replaces all previous versions. We may change the notice at any time, so please check our website(s) regularly for any updates. If the changes are significant, we will post a prominent notice on our website(s). We will also send an electronic notification of changes to our cookie notice where we deem it appropriate.

Last updated: July 2025