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        If you have specific questions about bookings, changes or cancellations, please contact our Service Center by telephone (only German speaking staff). Due to the current situation there may be slightly increased waiting times.
        Call +49 (0) 511 / 567 8670
        Opening Times:
        Monday - Sunday 10:00 am - 6:00 pm
        Gäste an der Rezeption

        Initial information on travel protection

        Information on insurance brokering and consulting

        (pursuant to section 15 of the Directive on Insurance Brokering and Consulting (VersVermV))

        Company information

        Robinson Club GmbH

        Company management

        Bernd Mäser (Speaker), Tobias Neumann

        Karl-Wiechert-Allee 4
        30625 Hanover
        Germany

        Company register

        District Court of Hanover, HRB 54346
        Vat ID no.: DE 114 206 354

         

        Contact information:

        Phone: 0511 567 8670
        E-mail: info@magiclife.com

        As a tour operator for bookings via the website, TUI Deutschland GmbH is registered as an insurance agent with permission pursuant to section 34d para. 1 of the Trade Regulation Act at the Hanover Chamber of Industry and Commerce (IHK Hannover). Register no.: D-1EEI-2XLRA-93.

        Competent registry authority:

        Hanover Chamber of Industry and Commerce (IHK Hannover)
        Schiffgraben 49, 30175 Hanover, Germany
        Phone 0511 310 70
        www.hannover.ihk.de

        Joint entity:

        Deutscher Industrie- und Handelskammertag (DIHK) e.V.
        Breite Straße 29, D-10178 Berlin
        Phone: 0180 600 58 50
        (Fixed network rate: 0.20 €/call; mobile network rates: maximum 0.60 €/call)
        www.vermittlerregister.info

        The scope of the permission pursuant to section 34d para. 1 of the Trade Regulation Act can be viewed at the website www.vermittlerregister.info under the registry number specified above. As part of its brokering services, TUI Deutschland GmbH offers consultations and receives a commission from the relevant insurance provider for successfully mediating an insurance agreement. As a result, you are not required to pay the commission separately to TUI Deutschland GmbH; it is already included in the insurance premium. TUI Deutschland GmbH does not receive any other compensations in connection with the brokering service. There are no direct or indirect holdings of over 10% in the voting rights or capital of an insurance company or – conversely – of insurance companies in the voting rights or the capital of TUI Deutschland GmbH. If you have any questions regarding the insurance brokering, please contact TUI Deutschland GmbH first. For the settlement of any disputes in connection with insurance brokering, you can additionally contact the following entity:

        Schlichtungsstellen Versicherungen

        Versicherungsombudsmann e.V., Postfach 08 06 32, 10006 Berlin, Germany
        Phone: 0800 369 60 00, Fax: 0800 369 90 00, E-mail: Beschwerde@versicherungsombudsmann.de
        Ombudsmann Private Kranken- und Pflegeversicherung, Postfach 06 02 22, 10052 Berlin, Germany
        Phone: 0800 255 04 44, Fax: 030 204 58 93 1, E-mail: ombudsmann@pkv-ombudsmann.de You can find all information on insurance brokering and consulting here as a PDF for download.