TUI Deutschland suspends the entire travel programme until 14 June inclusive. All information about the Coronavirus and current rebooking and cancellation options can be found here.

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        + 49 511 567 8670 Please note: Due to the current situation, the Service Center is temporarily unavailable by telephone. We are focusing on the handling of trips that cannot take place as planned due to changed entry regulations. Should there be any changes to your booking, our service staff will contact you as quickly and proactively as possible. We therefore ask you to contact our Service Center by e-mail only in an emergency.
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        Free cancellation

        3 days free cancellation

        Free cancellation – conditions

        Can’t decide right now? With TUI MAGIC LIFE you have 3 days to cancel your booking free of charge. This free cancellation period only applies if the departure is no sooner than 35 days and if you have booked a TUID product containing a charter flight (XTUI products, scheduled flights and bookings on request are excluded) or hotel only.

        During what period can I cancel the booking for free?

        Free cancellation is possible within 3 days after the booking – e.g.: booking on Tuesday, free cancellation possible until Friday.

        How do I cancel the booking?

        Simply send us an email with the following information (found in the booking confirmation): name, your address, email address and reference number of the booking. We will verify your request and cancel your holiday free of charge if the above conditions apply.

        How do I know if I can cancel free?

        On the website on which you booked your holiday you will find the information "3 days free cancellation" beneath the total amount of the respective offer.

        When will the deposit be due?

        The deposit is due within 3 days after your booking, irrespective of the possibility of free cancellation. If you have already payed the deposit before cancellation it will be retransferred to you as soon as possible.

        Can I cancel 4 or more days after the booking?

        If you want to cancel your booking after 3 days you must contact us as soon as possible. Once your booking has been cancelled you can expect to receive a cancellation invoice within 14 days. If you don’t, please contact us. To cover the cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your travel arrangements, we’ll raise a cancellation charge. This charge is based on how many days before your booked departure we receive your cancellation notice and is a percentage of the total cost of your booking.