Free cancellation

Have you booked a trip and then don't want to go on it? Or you would like to book a trip and would like to know in advance what the conditions are for a possible cancellation?

With TUI MAGIC LIFE we have a very simple and transparent solution for this: our "3 days free cancellation" service.

With this service we give you some time to think about booking your next holiday. You can book first and then have a few days to change your mind. If you have made your decision too quickly and cannot travel as planned, you have the option of cancelling your holiday free of charge. The condition for this is that the start of the holiday is at least 28 days in advance and it is a TUI Deutschland product (TUID, not XTUI) with an included charter flight and you have booked the trip yourself. Packages that include a scheduled flight are excluded from our service. The same applies to bookings that can only be booked on request. 

During what period can I cancel the booking for free?

Free cancellation is possible within 3 days after the booking – e.g.: booking on Tuesday, free cancellation possible until Friday.

How do I cancel the booking?

Simply send us an email with the following information (found in the booking confirmation): name, your address, email address and reference number of the booking. We will verify your request and cancel your holiday free of charge if the above conditions apply.

How do I know if I can cancel free?

On the website on which you booked your holiday you will find the information "3 days free cancellation" beneath the total amount of the respective offer.

When will the deposit be due?

The deposit is due within 3 days after your booking, irrespective of the possibility of free cancellation. If you have already payed the deposit before cancellation it will be retransferred to you as soon as possible.

Can I cancel 4 or more days after the booking?

If you want to cancel your booking after 3 days you must contact us as soon as possible. Once your booking has been cancelled you can expect to receive a cancellation invoice within 14 days. If you don’t, please contact us. To cover the cost of processing your cancellation, and to compensate us for the risk that we may not be able to resell your travel arrangements, we’ll raise a cancellation charge. This charge is based on how many days before your booked departure we receive your cancellation notice and is a percentage of the total cost of your booking.