All information* about the Coronavirus and current rebooking and cancellation options can be found here
*Information only available in German.
In order to ensure the most convenient & comfortable trip possible, you will not receive travel documents anymore. All that is required for travel is a valid passport. All information relating to your holiday can be found on your meine-Tui.de service portal (the My TUI service portal is not available in English).
Ticketless travel is possible when booking your holiday with TUI or XTUI.
If you bought a package including the "train to flight" service, you must print out the voucher & take it with you, as it has to be presented on the train. Deutsche Bahn train tickets are available to print out from four weeks before the day of departure on the meine-TUI.de service portal (the My TUI service portal is not available in English). Austrian Federal Railways tickets will be sent by e-mail before the day of departure. Please note that there must be at least two business days between the date of booking and the day of arrival!
You can find all information relevant to your booked trip on the My TUI service portal (only available in German) four weeks prior to your departure:
Information on the contact person responsible for your booking or your contact at the destination can be found at meine-Tui.de (My TUI portal is not available in English) after successful registration.