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        If you have specific questions about bookings, changes or cancellations, please contact our Service Center by telephone (only German speaking staff). Due to the current situation there may be slightly increased waiting times.
        Call +49 (0) 511 / 567 8670
        Opening Times:
        Monday - Sunday 10:00 am - 6:00 pm
        Frauen lächeln- MAGIC

        Payment methods

        Payment methods

        For payment with credit cards no fees apply.

        • Credit Card

          For payment with credit cards no fees apply.

        • Bank Transfer

          If the holiday starts at least 14 days after the day of booking, you can also pay via bank transfer. Please note that bank transfer is only available for customers from Austria, Germany or Switzerland. You will receive the payment details (payment amount, account details, reference) by e-mail within one working day.

        • Sofortüberweisung

          Only available to customers from Germany and Austria: If the period between booking and the start of your holiday is less than 14 days, you can also pay using Sofortüberweisung (instant transfer). Conditions for using Sofortüberweisung: You need a German or Austrian bank account with online banking access. Procedure: Once your booking has been processed and verified, you will receive an email with a link to the secure, TÜV-certified payment system "Sofortüberweisung" within one working day to effect bank transfer. More information: