Payment methods

Payment methods

• Credit Card

  You can pay for your holiday with the following credit cards: Master Card, Visa, American Express, Diners, TUI Card, ROBINSON Card. Payment by credit card is free of charge.

  PSD2 and two-factor authentication:

  Further security standards for payments on the internet were adopted in the second European Payment Services Directive (PSD2). These include two-factor authentication. Payments using two-factor authentication must use data from at least two of the following three categories:

  Knowledge (e.g. a password, a PIN...)
  Possession (e.g. a card, a smartphone with a banking app)
  Inherence (e.g. biometrics, like a fingerprint).

  This means that your credit card data is even better protected and the risk of fraud is significantly reduced. For you as a customer, this means that when you book online with payment by credit card, an additional step may appear in which you have to perform this two-factor authentication. In this case, you will be redirected to your bank's secure environment where you will be guided through the authentication process. If authentication is successful, your credit card booking will be processed. If the authentication is not successful, the booking will not be made. Please then select another payment method. So a payment process with credit card looks like this:

  This is how payment by credit card works:
  1. Select credit card type (Visa, Mastercard or American Express).
  2. Send the booking
  3. Enter the card information
  4. Authenticate and release payment if necessary

   

• Bank Transfer

  If the holiday starts at least 14 days after the day of booking, you can also pay via bank transfer. Please note that bank transfer is only available for customers from Austria, Germany or Switzerland. You will receive the payment details (payment amount, account details, reference) by e-mail within one working day.

• Direct Debit

  Only available to customers from Germany and Austria: If the period between booking and the start of your holiday is less than 14 days, you can also pay using Sofortüberweisung (instant transfer). Conditions for using Direct Debit: You need a German or Austrian bank account with online banking access. Procedure: Once your booking has been processed and verified, you will receive an email with a link to the secure, TÜV-certified payment system "Sofortüberweisung" within one working day to effect bank transfer. More information: www.sofortueberweisung.de.