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        TUI Benefits

        The all-inclusive service benefits for your holiday

        You worry about relaxing, we’ll worry about the rest.
        If you take a holiday with TUI, you're sure to relax. Because we do everything to make our customers feel completely at ease. Benefit from the TUI advantages. Whether you’re booking a hotel holiday and flights separately, or travelling with a rental car or campervan, or planning a round trip – the TUI Benefits are booked automatically. The TUI Benefits are also included in every package booking.

        TUI Benefits are the services that not only safeguard your holiday but also let you manage it easily:

        always there for you
        Holidays should be about one thing only: relaxation. If you have questions or requests concerning your holiday, we’re here to help. You can reach us in lots of different ways: by phone, text message, e-mail and even in person via our on-site travel representative. And that’s at any time of day or night because we’re there for you 24 hours a day, 7 days a week.

        My TUI: giving you the overview
        A little preparation makes every holiday a relaxing experience. That’s why My TUI is there to provide you with a comprehensive information portal with all you need to know for your holiday:

        • All the travel info on your accommodation and holiday destination
        • A digital travel guide for over 400 regions in 217 countries
        • A wide selection of digital maps for 2,400 cities & regions
        • Special recommendations for excursions, sights, restaurants and more
        • Up-to-date weather information for your travel destination
        • Your flight times
        • A digital overview of your customer documents: travel confirmation, travel plan, form
        • Your travel agent’s contact details and your tour guide

        Text message assistant: always up to date
        With our text message assistant, you’re always up to date with accurate information on your return transfer* from the hotel to the airport, as well as with important emergency information (e.g. in case of natural disasters or political upheaval) during your TUI holiday. Simply leave your mobile number when booking online at or with your travel agent, and you’ll always be up to date.

        Your safety is our number one priority
        We don’t just want you to have a fantastic holiday; we want it to be a safe one, too. That’s why we do everything in our power to guarantee this. For example, we’re the first travel operator in Europe to be certified by PricewaterhouseCoopers AG (PwC) for our crisis management, which is annually audited by the TUI corporate auditing department.

        " So, let the holiday begin.

        *The text message assistant for the collection time of your return transfer is currently available in the following countries: Spain, Portugal, Bulgaria, Greece, Turkey, Dominican Republic, Thailand, Mexico